Corrective Action Plans

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The checklist will include, as applicable:
The checklist will include, as applicable:
• resident notice or management notice;
• resident notice or management notice;
• move-out certification/documentation;
• move-out certification/documentation;
• final inspection;
• final inspection;
• security-deposit documentation;
• security-deposit documentation;
• disposition of security deposit;
• disposition of security deposit;
• tenant balance or account reconciliation;
• tenant balance or account reconciliation;
• forwarding-address information;
• forwarding-address information;
• keys/access-device documentation;
• keys/access-device documentation;
• move-out HUD-50059A or applicable TRACS documentation;
• move-out HUD-50059A or applicable TRACS documentation;
• correspondence with the former resident; and
• correspondence with the former resident; and
• documentation supporting the final disposition of the tenancy.
• documentation supporting the final disposition of the tenancy.
No move-out file will be considered complete until the Property Manager or designated reviewer has completed and signed the move-out checklist.
No move-out file will be considered complete until the Property Manager or designated reviewer has completed and signed the move-out checklist.
6. Staff Training
6. Staff Training
Management has initiated additional training for property-management and recertification staff regarding HUD occupancy requirements, tenant-file documentation, EIV, income verification, HUD-50059 processing, required lease addenda, and file-retention requirements.
Management has initiated additional training for property-management and recertification staff regarding HUD occupancy requirements, tenant-file documentation, EIV, income verification, HUD-50059 processing, required lease addenda, and file-retention requirements.
Training will include examples of common errors identified in the audit, including incorrect effective dates, missing signatures, missing supporting documents, incomplete forms, and improper Social Security income calculations.
Training will include examples of common errors identified in the audit, including incorrect effective dates, missing signatures, missing supporting documents, incomplete forms, and improper Social Security income calculations.
Ongoing Quality-Control Review
Ongoing Quality-Control Review
After completion of the 100% file audit, management will implement an ongoing monthly quality-control review.
After completion of the 100% file audit, management will implement an ongoing monthly quality-control review.
A minimum of 10% of completed recertification files each month, with expanded testing when errors are identified, will be independently reviewed by the Property Manager or designated QC reviewer.
A minimum of 10% of completed recertification files each month, with expanded testing when errors are identified, will be independently reviewed by the Property Manager or designated QC reviewer.
Any error identified through QC will be entered into a corrective-action log and tracked through resolution.
Any error identified through QC will be entered into a corrective-action log and tracked through resolution.
Management's goal is to achieve and maintain 100% compliance for required tenant-file documentation and recertification processing.
Management's goal is to achieve and maintain 100% compliance for required tenant-file documentation and recertification processing.
III Estimated Completion Date.
III Estimated Completion Date.
The 100% tenant-file audit and correction process will be completed by October 31, 2026.
The 100% tenant-file audit and correction process will be completed by October 31, 2026.
Training and implementation of the enhanced recertification checklist and QC process will be completed by October 15, 2026.
Training and implementation of the enhanced recertification checklist and QC process will be completed by October 15, 2026.
The monthly quality-control process will become a permanent management control beginning November 1, 2026. Management will maintain documentation demonstrating completion of the corrective actions and will make the documentation available for HUD, the auditor, or other authorized reviewers upon requ...
The monthly quality-control process will become a permanent management control beginning November 1, 2026. Management will maintain documentation demonstrating completion of the corrective actions and will make the documentation available for HUD, the auditor, or other authorized reviewers upon request.
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