Corrective Action Plans

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A recertification checklist has been established requiring staff to verify that the complete recertification package is assembled before the certification is finalized.
A recertification checklist has been established requiring staff to verify that the complete recertification package is assembled before the certification is finalized.
The Property Manager or designated Compliance/QC reviewer will review the file for completeness and accuracy before the recertification is considered complete.
The Property Manager or designated Compliance/QC reviewer will review the file for completeness and accuracy before the recertification is considered complete.
The review will confirm that:
The review will confirm that:
• all required documents are present;
• all required documents are present;
• required signatures and dates are obtained;
• required signatures and dates are obtained;
• documents are executed in the proper sequence;
• documents are executed in the proper sequence;
• the effective date is consistent throughout the file;
• the effective date is consistent throughout the file;
• income and asset calculations agree with supporting documentation;
• income and asset calculations agree with supporting documentation;
• EIV information has been reviewed and appropriately documented; and
• EIV information has been reviewed and appropriately documented; and
• the HUD-50059 agrees with the supporting tenant-file documentation.. Social Security Income Corrections
• the HUD-50059 agrees with the supporting tenant-file documentation.. Social Security Income Corrections
3. Social Security Income Corrections
3. Social Security Income Corrections
The five files identified with Social Security income calculated using net rather than gross benefits will be reviewed immediately.
The five files identified with Social Security income calculated using net rather than gross benefits will be reviewed immediately.
Management will:
Management will:
• obtain and review the applicable Social Security documentation;
• obtain and review the applicable Social Security documentation;
• verify the gross benefit amount;
• verify the gross benefit amount;
• recalculate the tenant's income and rent/subsidy calculation, when required;
• recalculate the tenant's income and rent/subsidy calculation, when required;
• determine whether a corrected HUD-50059 is necessary;
• determine whether a corrected HUD-50059 is necessary;
• make any required TRACS corrections; and
• make any required TRACS corrections; and
• document the corrective action in the tenant file.
• document the corrective action in the tenant file.
All future recertifications involving Social Security or SSI income will be subject to a secondary review before finalization.
All future recertifications involving Social Security or SSI income will be subject to a secondary review before finalization.
4. Missing Documents
4. Missing Documents
Where required documents are missing, staff will reconstruct the file to the extent permitted by HUD requirements and available documentation. A file-correction log will identify the document, reason it is missing, corrective action taken, date corrected, and staff member responsible.
Where required documents are missing, staff will reconstruct the file to the extent permitted by HUD requirements and available documentation. A file-correction log will identify the document, reason it is missing, corrective action taken, date corrected, and staff member responsible.
Documents will not simply be marked "complete." The reviewer will physically or electronically verify that the required documentation is present and properly executed.
Documents will not simply be marked "complete." The reviewer will physically or electronically verify that the required documentation is present and properly executed.
5. Move-Out Files
5. Move-Out Files
A standardized move-out checklist has been implemented to ensure that each move-out file contains sufficient documentation to establish that the move-out was properly processed.
A standardized move-out checklist has been implemented to ensure that each move-out file contains sufficient documentation to establish that the move-out was properly processed.
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