Corrective Action Plans

Browse how organizations respond to audit findings

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Before an applicant is selected, management will document:
Before an applicant is selected, management will document:
The applicant's position on the waiting list;
The applicant's position on the waiting list;
The date and time of application;
The date and time of application;
Applicable preferences;
Applicable preferences;
Eligibility for the available unit;
Eligibility for the available unit;
Unit size and/or accessible-unit requirements, when applicable;
Unit size and/or accessible-unit requirements, when applicable;
Any required supporting documentation; and
Any required supporting documentation; and
The reason the applicant was selected.
The reason the applicant was selected.
Any deviation from the normal processing order will require written documentation and supervisory approval.
Any deviation from the normal processing order will require written documentation and supervisory approval.
Waiting List Training
Waiting List Training
All employees responsible for receiving applications, maintaining the waiting list, determining eligibility, or selecting applicants will receive training on:
All employees responsible for receiving applications, maintaining the waiting list, determining eligibility, or selecting applicants will receive training on:
HUD waiting-list requirements;
HUD waiting-list requirements;
The property's Tenant Selection Plan;
The property's Tenant Selection Plan;
Applicant preferences;
Applicant preferences;
Accessible-unit requirements;
Accessible-unit requirements;
Documentation requirements;
Documentation requirements;
Waiting-list order;
Waiting-list order;
Applicant communications;
Applicant communications;
Applicant removal procedures; and
Applicant removal procedures; and
Record-retention requirements.
Record-retention requirements.
Training attendance and materials will be maintained in the property's compliance files.
Training attendance and materials will be maintained in the property's compliance files.
Ongoing Quality Control
Ongoing Quality Control
The Property Manager or designated compliance staff will perform a monthly waiting-list review. The monthly review will verify that:
The Property Manager or designated compliance staff will perform a monthly waiting-list review. The monthly review will verify that:
New applicants were entered accurately;
New applicants were entered accurately;
Applicants are listed in the appropriate order;
Applicants are listed in the appropriate order;
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