Corrective Action Plan: The Organization will strengthen procedures to ensure discounts for sliding fee is
applied consistently and accurately. Immediately, the Organization will conduct monthly application
audits. An audit of 25 sliding fee application forms completed in the month prior will be exa...
Corrective Action Plan: The Organization will strengthen procedures to ensure discounts for sliding fee is
applied consistently and accurately. Immediately, the Organization will conduct monthly application
audits. An audit of 25 sliding fee application forms completed in the month prior will be examined for
accuracy, along with their supporting data. All information from these applications will be cross‐verified
in NextGen. The results from the sliding fee monthly audits will be monitored and reported quarterly at
the Quality Assurance and Quality Improvement meetings. This has continued to occur monthly. We will
be implementing a workflow adjustment stating all Slide applications will be noted in the system with a
30day expire date. This will ensure the staff will be able to notify the patient they would need to begin
the process over and present the supporting documentation. Once the documentation is received the
timeframe will extend to the one year.
Furthermore, the Organization will continue the practice of conducting skills assessments at the start of
the year and once more in July. These assessments are crucial as they help pinpoint staff members who
might benefit from refresher training. Moreover, a meeting has been scheduled to finalize the days and
times for virtual sliding fee application training. This training, aimed at all staff who handle a sliding fee
form, will be spread out over four weeks, with one session per week lasting an hour. Additionally, the
Organization will introduce a sliding fee training video to the new employee orientation. After
completing their NextGen training, staff will receive this training video via email. Furthermore, this
video will also be sent to all health center leadership to be utilized at the health center level.
Estimated completion date: September 30, 2024
Contact person: Shannon Potter, Deputy Chief of Business Service