October 22, 2024
RE: Finding 2024-001 Student Financial Aid Cluster Enrollment Reporting - Clearinghouse for
National Student Loan Data (NSLDS) enrollment reporting for the Fall 2023 and Spring 2024
semesters.
Student Affair’s response and corrective action plan.
Purpose of Student Reporting
Student...
October 22, 2024
RE: Finding 2024-001 Student Financial Aid Cluster Enrollment Reporting - Clearinghouse for
National Student Loan Data (NSLDS) enrollment reporting for the Fall 2023 and Spring 2024
semesters.
Student Affair’s response and corrective action plan.
Purpose of Student Reporting
Student enrollment reporting is critical, as it is sent to the National Student Clearinghouse, which
then provides this data to the National Student Loan Data System (NSLDS). This information is
used to determine students' enrollment status, which is essential for the administration of
financial aid, particularly for calculating grace periods and repayment timelines for student loans.
Corrective Actions and Process Changes
Once we identified the reporting issue, we re-ran the reports using the previous method, prior to
the saved list implementation, to compare the results. We thoroughly reviewed the enrollment
numbers for both semesters to ensure all students were correctly reported. In addition, we
contacted the National Student Clearinghouse to make the necessary corrections.
To ensure this issue is fully resolved moving forward, we have implemented a more rigorous
internal process, including thorough testing and random sampling. We now compare reported
enrollment data against actual student enrollment for each semester, allowing us to verify that all
students are accurately reported. These enhanced measures will safeguard against similar
oversights in the future.
Challenges with Clearinghouse Resolution
While we completed our internal corrections, we experienced significant delays in finalizing the
data updates due to customer service challenges on the National Student Clearinghouse’s side.
After escalating the issue, we were able to receive assistance from a representative on October
23rd, which we believe will resolve the discrepancies.
Expected completion date: 10/31/24
Partys Responsible: Dr. Jason Johnson, Vice President for Student Affairs - Amanda Williams-
Mize, Assistant Vice President for Enrollment Services, Registrar
Contact Information: jason.k.johnson@occc.edu 405-682-1611 ext. 7784
amanda.williams-mize@occc.edu, 405-682-7537