Finding 565398 (2024-004)

-
Requirement
E
Questioned Costs
-
Year
2024
Accepted
2025-06-19

AI Summary

  • Core Issue: Tenant files are missing required forms, have inaccurate calculations, and lack tenant signatures.
  • Impacted Requirements: Annual recertification paperwork must be complete, including third-party verifications.
  • Recommended Follow-Up: Hire and train more staff to address management turnover and improve file accuracy.

Finding Text

Information on universe: Total population was 37 files. Sample Size: 5 files were selected for testing. Identification of repeat finding: No Condition: Tenant files had missing required forms, inaccurate calculations and missing tenant signatures. Criteria: All tenants must be recertified annually and all recertification paperwork including third party verifications must be in the tenant file. Effect: Tenant income and/or expenses could be inaccurate. Context: Auditor selected tenant files and noted inaccurate and missing forms as well as inaccurate rent calculations. Cause: Turnover at the management agent. Recommendation: Continue to hire and train additional staff to fill the staffing shortages.

Corrective Action Plan

Please see below the new process regarding hiring additional staff and turnover at Community Action Program Belknap-Merrimack Counties Inc. Due to lack of management, it is understood the importance of having staff training on a regular basis to ensure management and compliance duties can be performed adequately. Community Action Program Belknap-Merrimack Counties Inc. plans to improve the standards of employee training and will be hosting quarterly trainings on employee responsibilities, performance, and areas for improvement. This includes HUD trainings and keeping up to date on any new HUD policies and procedures. We understand the importance of a well-trained staff. We are committed to our performance and adhering to HUD standards while implementing policies to follow for continuous improvement. Anticipated completion Date: 9/30/2025 Contact: Jackie Oliveira-Director of Affordable Housing

Categories

No categories assigned yet.

Other Findings in this Audit

  • 565394 2024-002
    Significant Deficiency Repeat
  • 565395 2024-003
    -
  • 565396 2024-002
    Significant Deficiency Repeat
  • 565397 2024-003
    -
  • 565399 2024-004
    -
  • 565400 2024-005
    Significant Deficiency
  • 565401 2024-005
    Significant Deficiency
  • 565402 2024-006
    Significant Deficiency Repeat
  • 565403 2024-006
    Significant Deficiency Repeat
  • 565404 2024-007
    Material Weakness Repeat
  • 565405 2024-007
    Material Weakness Repeat
  • 565406 2024-008
    Significant Deficiency
  • 565407 2024-008
    Significant Deficiency
  • 1141836 2024-002
    Significant Deficiency Repeat
  • 1141837 2024-003
    -
  • 1141838 2024-002
    Significant Deficiency Repeat
  • 1141839 2024-003
    -
  • 1141840 2024-004
    -
  • 1141841 2024-004
    -
  • 1141842 2024-005
    Significant Deficiency
  • 1141843 2024-005
    Significant Deficiency
  • 1141844 2024-006
    Significant Deficiency Repeat
  • 1141845 2024-006
    Significant Deficiency Repeat
  • 1141846 2024-007
    Material Weakness Repeat
  • 1141847 2024-007
    Material Weakness Repeat
  • 1141848 2024-008
    Significant Deficiency
  • 1141849 2024-008
    Significant Deficiency

Programs in Audit

ALN Program Name Expenditures
14.157 Supportive Housing for the Elderly $1.86M