Corrective Action Plan for CmTent Year Findings
To address findings of incorrect reporting to the National Student Clearinghouse (NSC) and the National
Student Loan Data System (NSLDS), this corrective action plan outlines specific actions for data accuracy and
compliance.
Identify and Analyze Error...
Corrective Action Plan for CmTent Year Findings
To address findings of incorrect reporting to the National Student Clearinghouse (NSC) and the National
Student Loan Data System (NSLDS), this corrective action plan outlines specific actions for data accuracy and
compliance.
Identify and Analyze Errors: A review of reporting errors has identified several cases that require attention. In
one case, a student's data incorrectly pulled a 5/9/2024 date despite a correct graduation record in Banner; this
was corrected in the Clearinghouse on 10/21/2024. Another report, dated 5/24/2024, showed a 3/1 /2024
effective date, yet the student was not on subsequent reports due to non-enrollment. This effective date was
updated to 3/8/2024 in the Clearinghouse on 10/21/2024 to reflect the last day of the 1st 8-week term. A further
error occurred on 9/22/23, marking a student's status as WW in Banner, though verification required an
effective date change to 9/6/2023; this correction was made manually on 10/31/2024 in the Clearinghouse.
Additionally, some students reported as withdrawn 0N A/WI) after mid-term need adjustment to WW/WB based
on the Last Date of Attendance (LDA) provided by instructors. In one case, a student's status changed from WA
on 10/30/23 to WB on 11/15/23 and back to WA on 11/15/23 to align with LDA post-mid-tenn. To note,
corrections made directly in Clearinghouse could take several months to update in NSLDS.
The primary issue identified is reporting based on the status date instead of LDA. To address this, all
PRORATA calculations will be reviewed and updated as needed.
Develop and Implement Data Verification Processes: To improve reporting accuracy, the Registrar's Office
will implement a structured data verification process. This process will include regular checks on enrollment
status changes, graduation dates, and NSLDS-required fields, with monthly data reviews to identify and correct
discrepancies before submission. Each check will include data validation, internal record reconciliation, and a
standardized checklist. A tracking system will be used to log issues, corrections, and verification status,
providing a clear record of any adjustments made. Monthly meetings will be held to review verification results
and address outstanding issues, while quarterly reports will be submitted to leadership to smnmarize trends,
outcomes, and corrective actions taken. Implementation will begin by November 1, 2024, with monthly
verification checks following. This approach aims to create a documented and reliable process to ensure data
accuracy, reduce error rates, and maintain accountabilities for all corrections.
Person(s) Responsible: Dean of Business Services and Institutional Effectiveness; Head of Enrollment,
Registrar, and Financial Aid Services, Director of Financial Aid, Director of Fiscal Services
Timing for Implementation: In progress to comply without any further incidents of non-compliance.