Corrective Action Plans

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Management of Syracuse University agrees with the finding and proposes the following Corrective
Management of Syracuse University agrees with the finding and proposes the following Corrective
Action Plan.
Action Plan.
Finding Number 2025-001: Enrollment Reporting Corrective Action Plan:
Finding Number 2025-001: Enrollment Reporting Corrective Action Plan:
The finding identified in 2025 is directly tied to the remediation period addressed in last year’s
The finding identified in 2025 is directly tied to the remediation period addressed in last year’s
plan and does not represent a new or systemic issue. The mitigations already implemented, expanding
plan and does not represent a new or systemic issue. The mitigations already implemented, expanding
staffing capacity, structured inter-office oversight, and ongoing system improvements, are designed
staffing capacity, structured inter-office oversight, and ongoing system improvements, are designed
to prevent reoccurrence and ensure that records of this nature are identified and processed in a
to prevent reoccurrence and ensure that records of this nature are identified and processed in a
timely manner going forward.
timely manner going forward.
To ensure that is the case:
To ensure that is the case:
1. Immediate Mitigations (with 90 Days):
1. Immediate Mitigations (with 90 Days):
a. The quarterly check-in meetings between the Office of the Registrar and the Office of Financial
a. The quarterly check-in meetings between the Office of the Registrar and the Office of Financial
Aid, established as part of last year’s remediation, are now in place and ongoing. These meetings
Aid, established as part of last year’s remediation, are now in place and ongoing. These meetings
provide a regular, structured mechanism for monitoring enrollment reporting compliance and
provide a regular, structured mechanism for monitoring enrollment reporting compliance and
surfacing any new concerns promptly.
surfacing any new concerns promptly.
b. The functional business analyst position has been filled, and the Office of the Registrar will
b. The functional business analyst position has been filled, and the Office of the Registrar will
continue expedite the onboarding and training of this staff member. This role is critical to the
continue expedite the onboarding and training of this staff member. This role is critical to the
long-term sustainability of timely and accurate enrollment reporting.
long-term sustainability of timely and accurate enrollment reporting.
c. The Associate Director of Financial Aid Compliance will select a monthly sample population of 30
c. The Associate Director of Financial Aid Compliance will select a monthly sample population of 30
students with an enrollment status change and conduct an internal audit. Peoplesoft records will be
students with an enrollment status change and conduct an internal audit. Peoplesoft records will be
compared to NSLDS records to verify enrollment status changes are reported within the required
compared to NSLDS records to verify enrollment status changes are reported within the required
timeframe. Results and potential issues found will be provided to the Office of the Registrar.
timeframe. Results and potential issues found will be provided to the Office of the Registrar.
2. Long-Term Mitigations (within 12 months)
2. Long-Term Mitigations (within 12 months)
a. The Office of the Registrar is deferring the implementation of the Graduates Only Enrollment
a. The Office of the Registrar is deferring the implementation of the Graduates Only Enrollment
file in order to prioritize more immediate NSC clean-up efforts. In the interim, available
file in order to prioritize more immediate NSC clean-up efforts. In the interim, available
resources will be directed toward automating weekly degree verification submissions, which will
resources will be directed toward automating weekly degree verification submissions, which will
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