The desired outcome of this corrective action plan is to retrain all staff working with the MCHC sliding fee discount scale and to have consistent and reliable application of the MCHC sliding fee discount scale to all eligible patients.
Corrective Actions MCHC will implement a sliding fee discount ...
The desired outcome of this corrective action plan is to retrain all staff working with the MCHC sliding fee discount scale and to have consistent and reliable application of the MCHC sliding fee discount scale to all eligible patients.
Corrective Actions MCHC will implement a sliding fee discount schedule retraining program and engage all front desk staff, health center directors, and billing staff. Training will encompass all aspects of the sliding fee discount scale including but not limited to how individuals register, attest and apply the MCHC sliding fee discount scale. Retraining will be provided on a semiannual basis and include mock tests. This training program will be under the direct supervision of the Chief Operating Officer. All MCHC staff will be refamiliarized with the MCHC policy and procedures that relate to the Sliding Fee Discount Scale as part of the retraining process and will continue to review the Sliding fee discount program policy and procedure on an annual basis. The MCHC Sliding Fee Discount Scale and associated policy and procedure will be updated annually in accordance with policy, and we will ensure that the slide is provided to staff annually. A dedicated staff will be identified and assigned to do spot check reviews of the application of the sliding fee discount scale monthly and this will be implemented immediately. MCHC will provide an annual presentation on the Sliding Fee Discount Scale program to the MCHC Board of Directors that included annual updates to the program. The MCHC policies and procedures related to the Sliding Fee Discount Scale program will be revised to ensure inclusion of the above changes. Goal - Metro Community Health Center is committed to ensuring that we are compliant with all regulations as they relate to the Sliding Fee Discount Program. MCHC’s commitment moving forward is to perform more regular trainings as it relates to the sliding fee discount program as well as more regular review and testing of the program to ensure that the policies that are written are being appropriately applied and administered.