Management’s View and Corrective Action Plan
2024-001 Enrollment Reporting
Cluster: Student Financial Assistance
Sponsoring Agency: Department of Education
Award Name: Pell Grant Program and Federal Direct Student Loans
Award Number: Various
Assistance Listing Title: Federal Pell Grants, Federal Dir...
Management’s View and Corrective Action Plan
2024-001 Enrollment Reporting
Cluster: Student Financial Assistance
Sponsoring Agency: Department of Education
Award Name: Pell Grant Program and Federal Direct Student Loans
Award Number: Various
Assistance Listing Title: Federal Pell Grants, Federal Direct Student Loans
Award Year: 2023-2024
Assistance listing numbers: 84.063, 84.268
Pass-through entity: Not Applicable
To whom it may concern:
The Registrar’s Office has reviewed the finding and concluded the root cause to be a high
volume of corrections required for graduated students as communicated by the National
Student Clearinghouse (NSC). Students requiring corrections are not included in the
National Student Loan Database System (NSLDS) data pulls from the NSC. When
necessary, corrections were processed, the applicable students were included in a
subsequent NSLDS data pull, resulting in ultimate reporting to the NSLDS outside of the
required 60-day window for 31 students.
To ensure reporting of graduated statuses within the compliance timeline, Dartmouth has
implemented new practices based on the scheduled Degree Verify submissions to the NSC.
The revised process was implemented in January 2025 and schedules an assessment of error
volume and correction efforts ten days following submission to the NSC. This revised
process allows enough time for degree files to be processed by the NSC, provide notification
of necessary corrections to the College and result in timely acceptance by the NSLDS.
Additionally, we have increased the number of staff in the Registrar's Office who are trained
to make these status corrections from one to three.
In performing our analysis to assess the total number of students reported outside of
compliance, we identified an additional distinct population reported outside of compliance.
Active students of the Master’s in Public Health (MPH) program are automatically enrolled
in their next term, with an ‘EL’ (enrolled) status. Upon the Guarini Registrar’s Office’s
graduation certification, the subsequent term is coded ‘CH’. The ‘CH’ term carries no credits
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and requires no billing; however, it is reported to the NSC as a ‘Withdrawn’ status for the
student. Because the ‘CH’ term is reported after the graduation term, it overrides the
‘Graduated’ status to ‘Withdrawn’ within the NSC. Upon the next NSLDS data pull, the
student’s status is then updated from ‘Graduated’ to ‘Withdrawn’ in NSLDS. These statuses
were corrected in February 2025 and had no impact on either the student or federal
government. An additional 29 students were corrected in February 2025, resulting in a total
population of 60 students reported outside of compliance with NSLDS.
Per discussion with Gary Hutchins, Registrar and Assistant Dean for the Guarini School of
Graduate and Advance Studies, effective immediately, future terms will be deleted for these
students upon graduation certification. Deletion of the enrollment records will retain their
appropriate ‘Graduated’ status.
Sincerely,
Eric Parsons
Registrar of the College
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