Management was made aware of instances where timely recertifications were not being performed. To ensure these situations do not continue to occur, Management made the following improvements to their internal processes:
1. Recertification reminder letters are being consistently sent to residents at...
Management was made aware of instances where timely recertifications were not being performed. To ensure these situations do not continue to occur, Management made the following improvements to their internal processes:
1. Recertification reminder letters are being consistently sent to residents at 120, 90, 60, and 30 days prior to recertification date.
2. Incentives were put in place to encourage site associates to complete recertification tasks timely including staff lunches. After working hour sessions are also being held.
3. Third party consultants are being utilized when necessary.
4. Site associates are going door to door and enlisting help from Resident Services teams to engage residents.
Management is aware of the required use of the EIV system reports. Management believes the instance in which noncompliance occurred was due to lack of training and experience of certain individuals and has further addressed this condition by implementing additional training for all associates.