EXECUTIVE OFFICE OF LABOR AND WORKFORCE DEVELOPMENT
2024-005
Unemployment Insurance, COVID-19 – Unemployment Insurance - Assistance Listing No. 17.225
Recommendation: We recommend the Department review and enhance procedures and controls to ensure that BAM case investigations are completed timely in...
EXECUTIVE OFFICE OF LABOR AND WORKFORCE DEVELOPMENT
2024-005
Unemployment Insurance, COVID-19 – Unemployment Insurance - Assistance Listing No. 17.225
Recommendation: We recommend the Department review and enhance procedures and controls to ensure that BAM case investigations are completed timely in accordance with the time limits established in the ET Handbook No. 395.
Action taken in response to finding: Analysis showed that BAM Investigators spend a minimum of 20% of work hours devoted to clerical tasks necessary to develop an investigatory file. As part of MDUA’s modernized UI system, the new system features an electronic BAM casefile which should reduce clerical work 5% or below, and, in turn, allow additional time to investigate and complete case work.
BAM has always relied on postal mail as a primary methodology to contact interested persons. By integrating the BAM casefile into the UI system, investigators can send questionnaires and notifications to interested persons through the system. In turn, interested persons may complete questionnaires and upload information into the system thereby reducing time between issuance of documents and response.
Name(s) of the contact person(s) responsible for corrective action: Susan Saulnier, Director of UI Performs
Planned completion date for corrective action plan: June 2026
This statistic is compiled for a year of data. Because BAM was not an on-line program, all cases prior to May 18, 2025 remain in the old format, and, therefore were not placed in the new system. As of May 19, 2025 and moving forward, all BAM cases will be held in the electronic case file. By June 2026, MDUA will have a year of data with improvements to BAM investigative methodology.