Finding 2025-001 – Housing Choice Voucher Tenant Files – Eligibility – Rent Calculations Noncompliance & Significant Deficiency Section 8 Housing Choice Voucher Cluster – ALN 14.871 and 14.EHV Corrective Action Plan: To address the rent calculations and documentation errors identified, we have imple...
Finding 2025-001 – Housing Choice Voucher Tenant Files – Eligibility – Rent Calculations Noncompliance & Significant Deficiency Section 8 Housing Choice Voucher Cluster – ALN 14.871 and 14.EHV Corrective Action Plan: To address the rent calculations and documentation errors identified, we have implemented oversight and training measures. Beginning October 1, 2025, all Housing Choice Voucher case managers will participate in monthly peer-to-peer quality assurance reviews. In these reviews, each staff member will review five files, consisting of a mix of annual re-examinations, interim re-examinations, unit transfers, and voucher issuances. In addition, the Lead Case Manager is responsible for conducting random monthly file reviews, and the Interim Director performs supervisor-level monthly reviews. The results of these reviews are documented to ensure transparency, accountability, and timely corrective action. Targeted staff training began in July 2025 to reinforce proper income calculations methods, verification standards, and documentation requirements. This training will be completed by December 31, 2025, with refresher sessions scheduled every quarter. As part of this effort, quarterly “Deep Dive” Workshops will be conducted, dedicating each session to a focused topic on income calculations. Additionally, scenario-based and case-study files will be incorporated into staff meetings and training courses to provide practical experience with complex situations. With the revision of the Administrative Plan, quarterly EIV reviews for zero-income households are no longer required; however, case managers are required to ensure that EIV reports are generated and documented at each annual or interim reexamination. Oversight of these corrective actions is assigned to the Lead Case Manager and Interim Director, who will present summary reports during monthly staff meetings to track progress and reinforce compliance. Person Responsible: Renay Malone, Interim Director of Assisted Housing Programs Anticipated Completion Date: Peer to Peer QA and Supervisor File Review will begin October 1, 2025, and will continue monthly. Staff training completion is scheduled for December 31, 2025, with quarterly refresher training ongoing thereafter. Currently, nine (9) case managers have obtained the Housing Choice Voucher Specialist certification, and five (5) are in progress. All case managers will be certified by December 31, 2025.