Finding 2023-003
Name of contact person:
Corrective Action:
Proposed completion date:
Finding 2023-004
Name of contact person:
Corrective Action:
Section III - Federal Award Findings and Question Costs (continued)
Supervisors, will ensure staff complete all required trainings provided by the Divisio...
Finding 2023-003
Name of contact person:
Corrective Action:
Proposed completion date:
Finding 2023-004
Name of contact person:
Corrective Action:
Section III - Federal Award Findings and Question Costs (continued)
Supervisors, will ensure staff complete all required trainings provided by the Division of
Health Benefits. Supervisors will provide additional training, when needed to ensure staff
have a good understanding of all current and new policy as policy continuously changes.
Records will be reviewed internally to ensure cases provide proper documentation.
Amy Spring, Income Maintenance Administrator
Training will be provided the week of November 20, 2023 to review findings and
corrective action items. Trainings will continue every week, to review policy changes,
NCFAST updates as well as common errors that may be found during second party
reviews.
Amy Spring, Income Maintenance Administrator
Training will be provided the week of November 20, 2023 to review findings and
corrective action items. Trainings will continue every week to review policy changes,
NCFAST updates as well as common errors that may be found during second party
reviews.
Supervisors, will ensure staff complete all required trainings provided by the Division of
Health Benefits. Supervisors will provide additional training, when needed to ensure staff
have a good understanding of all current and new policy as policy continuously changes.
Records will be reviewed internally to ensure cases provide proper documentation.
Workers will be trained on the importance of ensuring files include, online verifications,
documentation of resources and ensuring, documented resources and income match
information entered in NCFAST. Documentation in files should provide clear steps taken
by caseworkers to determine eligibility. Checklists have been established to include errors
cited during audit. Checklists are to be completed at applications and recertifications, As
policy changes and new recommendations are provided by the state, checklists are updated
to ensure staff are aware of the most recent policy and procedures.