Corrective Action
The program issues are systemic; therefore the corrective actions are identical. The MTW flexibility
permits tri-annual recertification. The agency has been conducting tri-annual recertification for
elderly and disabled households. Effective with February 2025 recerts, now in process, tri-annuals
will be applied to all households. This significantly reduces the number of recertifications performed
by each staff and permits significantly more attention to monitoring, oversight, training and
correction. TGHA has hired temporary staff for an extended period to focus on file organization and
to correct documentation deficiencies. All HCV staff have completed Rent Calculation courses
provided by NAHRO or Nan McKay during the fiscal year. There have been two managers hired for
the department, one exclusively for project-based vouchers. Both attended NAHRO supervisory
training in September. There will be an intensive focus on program integrity throughout the year.
TGHA has contracted with a professional recruiter to assist in hiring a Director of the HCV and MTW
programs.
Recertification transactions will be monitored on a monthly basis. This will include validation of
calculations and verification of correct documentation. It is anticipated that TGHA files will be fully in
order by July 2025.