MVCHS acknowledges that two of thirty patient accounts had miscalculated Sliding Fee Discount Schedule Program income, which resulted in the patients being placed on the wrong Slide. MVCHS Finance staff conducts periodic training with Front Office staff regarding the Sliding Fee Discount Program. Th...
MVCHS acknowledges that two of thirty patient accounts had miscalculated Sliding Fee Discount Schedule Program income, which resulted in the patients being placed on the wrong Slide. MVCHS Finance staff conducts periodic training with Front Office staff regarding the Sliding Fee Discount Program. The Sliding Fee Discount Schedule application process involves collecting income documents and calculating household income and family size. MVCHS Finance staff will enhance its periodic training, starting in April 2025 and quarterly thereafter, of the Sliding Fee Discount Schedule Program to ensure calculations are performed correctly. In addition, MVCHS Finance staff will develop an audit checklist and perform regular audits, starting in April 2025, of Sliding Fee Discount Schedule Program patient accounts in order to ensure accuracy and compliance. In addition to the above aforementioned error, MVCHS also acknowledges that the Sliding Fee Discount Schedule Program Application erroneously states that gross income is applied in calculating eligibility for the Sliding Fee Discount Schedule Program, when in fact, net income is applied. MVCHS appropriately applies net income when calculating eligibility for the Sliding Fee Discount Schedule Program. The Sliding Fee Discount Program Application has since been updated to indicate that net income will be applied. Front Office staff will receive updated training in order to ensure understanding and procedures for the Sliding Fee Discount Schedule Program.