2025-002 Student Financial Assistance Cluster – Federal Assistance Listing Nos. 84.063, and 84.268 – Enrollment Reporting Recommendation: We recommend the University evaluate its procedures and review policies in overseeing submissions to the NSLDS completed by the third-party servicer. Additionally...
2025-002 Student Financial Assistance Cluster – Federal Assistance Listing Nos. 84.063, and 84.268 – Enrollment Reporting Recommendation: We recommend the University evaluate its procedures and review policies in overseeing submissions to the NSLDS completed by the third-party servicer. Additionally, we recommend the University review its policies and procedures on reporting enrollment information to the NSLDS to ensure that all relevant information is captured and reported timely in accordance with applicable regulations. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: The Registrar’s office has diligently been working to resolve enrollment reporting concerns with internal IT assistance and the Audit Resource Center with the National Student Clearinghouse. In February 2025, a request was sent to the National Student Clearinghouse representative who referred us to the audit resource center regarding students being submitted to the National Student Clearinghouse and not bridging over to NSLDS. We are still working through these issues as some students who were manually submitted on the same day in the National Student Clearinghouse successfully bridged over to NSLDS while others did not. Additionally, we have continued to work with the National Student Clearinghouse, including Mr. Patrick Ciardullo and his team, to work on other enrollment file errors. With our internal IT team, we have also advanced, created and strengthened the enrollment file report process to alleviate any potential issues while pulling the file for submission monthly. This has included integrating a purge process to remove students no longer registered, updating graduation data including expected graduation date, and updating time statuses in batch mode. We have also created and used numerous popsels to assist in aligning the student data with the enrollment file requirements, which has also assisted in double checking that all reported information is accurate. This has significantly cut the number of errors returned from the National Student Clearinghouse by approximately 90%. Due to this, we can review and address any discrepancies in a more timely and efficient manner. The recommendation was to continue with our updated process and manually check a group of students to ensure they bridged over to the NSLDS since there are no uniform or explainable causes outside of technical abnormality. We continue to work on outliers, such as the errors presented during the audit. Documentation was presented and shared during the review process that confirmed the findings are indeed software/technical outliers and ones already being worked on by the Delaware State University and National Student Clearinghouse teams. Name(s) of the contact person(s) responsible for corrective action: Registrar, Dr. Genita Mangum Planned completion date for corrective action plan: October 2026