CASWELL COUNTY
144 Court Square, Yanceyville, NC 27379
www.caswellcountync.gov
336/694-4193
Corrective Action Plan
For the Year Ended June 30, 2022
Finding: 2022-014 Inadequate Request for Information
Name of contact
person:
Corrective Action:
Proposed
Completion Date:
Corrective Action for Findings...
CASWELL COUNTY
144 Court Square, Yanceyville, NC 27379
www.caswellcountync.gov
336/694-4193
Corrective Action Plan
For the Year Ended June 30, 2022
Finding: 2022-014 Inadequate Request for Information
Name of contact
person:
Corrective Action:
Proposed
Completion Date:
Corrective Action for Findings 2022-012, 2022-013, 2022-014 also apply to the State Award findings.
Section IV - State Award Findings and Question Costs
April 11, 2024
Heather Starr Thomas, Medicaid Supervisor
Cases will be reviewed internally to ensure proper documentation is in place for
eligibility. Workers will be retrained on what cases should contain and the
importance of complete and accurate record keeping. All cases will include online
verifications ran timely, documented resources, income and make certain those
amounts agree to information input into NC FAST. The results found or
documentation made in case notes should clearly indicate what actions were
performed by the caseworker and the results of those actions. Information must be
updated at every application/recertification and change in circumstance adhering to
Medicaid Policy. Templates have been updated to address request for information,
income verifications, reasonable compatibility and to include electronic resources
are ran with verification of date ran. Help Desk tickets should be submitted timely
if information or functionality is not working properly. All avenues available to
caseworker must be exhausted before requesting information from client, unless
information provided and information obtained is questionable. We will continue
to train on this issue, and it will also be addressed in new worker Trainings.
Training in the learning gateway is also available.
Section III - Federal Award Findings and Question Costs (continued)
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