Corrective Action Plan:
The Office of Student Financial Success has worked with the Office of Technology to develop an effective budget
rule in the Banner system that accurately calculates books and supplies for students based on hours of
enrollment. We have identified and rectified issues with bann...
Corrective Action Plan:
The Office of Student Financial Success has worked with the Office of Technology to develop an effective budget
rule in the Banner system that accurately calculates books and supplies for students based on hours of
enrollment. We have identified and rectified issues with banner that prevented identified students from being
recalculated to determine appropriate hours of attendance for books and supplies. The Office of Student Financial
Success has developed a new Budget Component report that identifies the correct credit hours from both the
student enrollment and financial aid banner modules, which assist with the recalculation process ensuring
accurate books and supplies for all students. In addition, we have also increased the number of times we
recalculate the budget components at the beginning of each semester.
Implementation Date: January 2024
Responsible Person: Dr. Latisha Addison, Executive Director Student Financial Success
Corrective Action Plan:
The Office of Student Financial Success has created written procedures to include the process for recalculating
Federal Pell Grant eligibility after the final student add/drop course deadline. In addition, we have also increased
the number of times we recalculate Federal Pell Grant eligibility for students at the beginning of each semester
based on add/drop processes.
Implementation Date: January 2024
Responsible Person: Dr. Latisha Addison, Executive Director Student Financial Success
Corrective Action Plan:
The Office of Student Financial Success has added to its written policy a process for determining student loan
eligibility manually. The system functions to identify students near aggregate limits based on FAFSA data
received. Students who have reached their aggregate loan limits are identified through a newly created loan limit
Argos report. Student financial aid counselors review the students on the report and compare them with data
pulled from NSLDS to determine any remaining eligibility for each student. The ability to award a student more
than they are eligible for is a manual process, and in the case of the student in the finding, it was overridden by a
staff member. Policies have been implemented to ensure the accuracy of student eligibility identification by
financial aid counselors before awarding a student loan manually.
Implementation Date: January 2024
Responsible Person: Dr. Latisha Addison, Executive Director Student Financial Success
Corrective Action Plan:
The Office of Student Financial Success has ensured staff training as it relates to manual SAP calculations as
needed based on student circumstances. The SFS Office has identified that some students who have breaks in
enrollment may not be included in yearly SAP run processes. Our policy now states that a student who has not
been enrolled for more than a year must have a manual SAP calculation completed before being awarded
financial aid to ensure accuracy and compliance.
Implementation Date: January 2024
Responsible Person: Dr. Latisha Addison, Executive Director Student Financial Success
Corrective Action Plan:
During the fall of 2022 and some of the spring of 2023, the Office of Student Financial Success did not have a
staff member in place to ensure the accuracy of data being pulled in from the Department of Education. Since
then, proper staff has been hired and trained to ensure the accuracy of data files being loaded into the Banner
student information system.
Implementation Date: January 2024
Responsible Person: Dr. Latisha Addison, Executive Director Student Financial Success