Federal Agency: U.S. Department of Health and Human Services
Program/Cluster: Temporary Assistance for Needy Families
Federal Assistance Listing Number: 93.558
Pass‐through: California Department of Social Services
Award No. and Year: 1946001347 A7, 2022/2023
Compliance Requirement: Allowable Costs,...
Federal Agency: U.S. Department of Health and Human Services
Program/Cluster: Temporary Assistance for Needy Families
Federal Assistance Listing Number: 93.558
Pass‐through: California Department of Social Services
Award No. and Year: 1946001347 A7, 2022/2023
Compliance Requirement: Allowable Costs, Eligibility, and Special Tests and Provisions
Type of Finding: Material Weakness in Internal Control over Compliance, Instance of Noncompliance
Views of Responsible Officials and Corrective Action Plan:
Solano County has policies and procedures as well as systematic processes set up to ensure the required collection and documentation of the applicant’s intent to cooperate with child support.
It is Solano County’s policy that the Child Support Questionnaire and Notice and Agreements be processed which require workers to:
• Conduct an interview either via telephone, or in-person with the applicant, print the forms, and document the County Use Section which requires worker’s signature and date.
• Mail the form to the applicant for a wet signature or collect the signature via electronic means.
• Upon return, review the CW2.1 form(s) for completeness.
• Initiate the required case action(s) based upon information provided on the forms.
Solano County has a Quality Assurance Unit of lead workers to conduct 2-3 case reviews per month for all workers. Case reviews are a valuable tool in assessing case accuracy and recognizing quality casework. The case reviews are used to develop and strengthen worker and supervisory skills, provide structure for measuring results, identify, correct and prevent errors, and strengthen accountability to the programs and services we delivery as an agency.
Specific corrective actions are outlined below to prevent this error in the future:
• The CalWORKs Program Specialist will work with Hiring and Staff Development to strengthen the pertinent CalWORKs Eligibility Handbook sections with verbiage to emphasize the following:
o The requirement to review and collect the information needed to complete the notice and agreement (form CW2.1) for child, spousal, and medical support from the applicant.
o That the case be authorized according to program rules only after required forms are received by the county, reviewed to ensure that the case is updated with the correct information, documented in the case journal, and the form(s) scanned into the document imaging system.
o Highlight these requirements when training this topic.
• The CalWORKs Program Specialist will discuss the findings and requirement in the following ways:
o Monthly Program Support Forum conducted with managers, supervisors, and lead workers.
o Issue a reminder to all staff.
o Written material will be published in the Monthly Program Support Newsletter to all staff.
Responsible Individual(s):
Daniel Horel, Employment and Eligibility Services Manager
Thomas West, Employment and Eligibility Services Manager
Diana Hernandez, Employment and Eligibility Services Manager
Anticipated Completion Date:
May 31, 2024