Corrective Action Plans

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Condition: In two of the 40 student files tested (5%), Subsidized and Unsubsidized Direct loans we not properly awarded. The College under awarded one student $2,000. Another student was over awarded $71 in Subsidized loans. Corrective Action Plan: Financial Aid staff has worked with Administrative...
Condition: In two of the 40 student files tested (5%), Subsidized and Unsubsidized Direct loans we not properly awarded. The College under awarded one student $2,000. Another student was over awarded $71 in Subsidized loans. Corrective Action Plan: Financial Aid staff has worked with Administrative Information System (AIS) staff to create daily reporting to assist with student schedule changes and increases in other aid to ensure accuracy in Federal Student loan amounts. Additionally, weekly reporting has been created to track any semester over-awards for students who have a Federal Student loan awarded and who may be over-awarded based on financial need and Cost of Attendance (COA). Responsible Party for Corrective Action Plan: Director, Financial Aid and Veteran Affairs, Financial Aid Specialists Implementation Date for Correction Action Plan: January 18, 2024 (as soon as possible)
FINDING 2023-002 (Auditor Assigned Reference Number) Finding Subject: Child Nutrition Cluster - Eligibility Summary of Finding: The School Corporation had not properly designed or implemented a system of internal control, which, would include appropriate segregation of duties, that would likely be e...
FINDING 2023-002 (Auditor Assigned Reference Number) Finding Subject: Child Nutrition Cluster - Eligibility Summary of Finding: The School Corporation had not properly designed or implemented a system of internal control, which, would include appropriate segregation of duties, that would likely be effective in preventing, or detecting and correcting noncompliance related to the eligibility determination of a child receiving meals. Any child enrolled in a participating school or summer camp, who meets the applicable program’s definition of “child”, may receive meals under applicable programs. A child belonging to households meeting nationwide income eligibility requirements may receive meals at no charge or at a reduced price. Children that have been determined ineligible for free or reduced-price meals pay the fun price for their meals. A child’s eligibility for free and reduced-priced meals under a Child Nutrition Cluster program may be established by the submission of an annual application or statement which furnished such information as family income and family size. The School Corporation determines eligibility by comparing the data reported by the child’s household to published income eligibility guidelines. Annual eligibility determinations may also be based on the child’s household receiving benefits under SNAP, FDPIR, the Head Start Program, or, under most circumstances, the TANF program. A household may furnish documentation if its participation in one of those programs, or the School Corporation may obtaine the information directly from the State or local agency that administers those programs. Certain foster, runaway, homeless, and migrant children are categorically eligible for free school lunches and breakfasts. Direct Certified households do not need to complete an application. The School Corporation’s child nutrition program software company, Skyward, automatically imported the eligibility parameters into the system., There was no evidence of an oversight, review, or approval process to ensure that the eligibility parameters entered into the Skyward system were accurate and that eligibility statuses were being correctly determined. A Sample of students receiving free or reduced lunches as selected for testing. The following issues were noted with the first students tested: 1.) Six of the 14 students were determined to be processed at the incorrect eligibility. Errors noted were: a. Three students had an eligibility determination of free; however, their eligibility determination should have been reduced. b. One student had an eligibility determination of reduced; however, the eligibility determination should have been paid. c. Two students were determined to be reduced; however, their eligibility determination should have been free. 2.) One of the 14 students did not have a completed application on file; thus, a determination of eligibility could not be made. 3.) Two students were direct certified; however, the School Corporation did not retain the monthly direct certification reports ran to support this determination, nor could the reports be recreated. Due to the number and magnitude of exceptions, per auditor judgement, we concluded it would not be appropriate to examine the remaining 26 students. The lack of internal controls and noncompliance were isolated to the 2022-2023 school year. We recommended that the School Corporation's management establish a proper system of internal controls and develop policies and procedures to ensure student eligibility for free or reduced price lunches is accurately determined and that all documentation is retained. Contact Person Responsible for Corrective Action: Contact Phone Number and Email Address: Stefanie Grandstaff, Director of Business Services stefanie.grandstaff@epulaski.k12.in.us Views of Responsible Officials: We concur with the finding . Description of Corrective Action Plan: The Food Service Director has been in contact with Skyward to find which reports can help with the Eligibility compliance requirements. The corporation has found a few more reports that can be of assistance with this finding. The Director of Business Services has also reached out to other Skyward users who use the food service module to ask for suggestions on what reports should be pulled and how to locate supporting documentation of students that received free or reduced-priced meals. At the end of each year when the corporation completes the roll-over process, all the reports are saved to a Google Drive folder. The Direct Certified Reports will be kept upon processing for future use and documentation purposes. An additional review of the applications will be performed to verify that the system is calculating properly. The Food Service Director and Director of Business Services are going to continue to reach out to other Skyward food service users and ask if any other reports should be saved, printed or kept for future audits. Anticipated Completion Date: Projected completion date of major tasks for the planned corrective actions is June 30, 2024
Grant Program: Department of Health and Human Services Health Centers Cluster – Assistance Listing #93.224/93.527 Description of Finding: Two errors were noted in the sliding fee category. In one instance, a patient was improperly billed for a sliding fee level they were not eligible for based on su...
Grant Program: Department of Health and Human Services Health Centers Cluster – Assistance Listing #93.224/93.527 Description of Finding: Two errors were noted in the sliding fee category. In one instance, a patient was improperly billed for a sliding fee level they were not eligible for based on support provided with their application. In the second instance, no supporting eligibility application and income verification were maintained by the Clinic to support the sliding fee scale adjustment the patient received. Corrective Action: CHP will provide re-training and support to staff to implement the appropriate procedures for sliding fee verification. CHP will develop an audit tool and engage Site Management in a quarterly audit process to assure compliance with CHP’s sliding fee application policy. Senior Management will address any findings from the quarterly audits and respond with a corrective action plan. Name of Contact Person: Jessica Wilson, CFO and Tey Silva, CCOO Projected Completion Date: The first quarterly audit will be completed during the first quarter of FY 2024 (7/1/23 – 9/30/23) and will occur quarterly thereafter.
Finding 2022-004: Eligibility Determination and Documentation Condition: The Authority failed to obtain, verify, and/or maintain required documentation to indicate participants’ eligibility under the Housing Choice Voucher Program in tenants’ files as required under CFR Title 24: Housing and Urban D...
Finding 2022-004: Eligibility Determination and Documentation Condition: The Authority failed to obtain, verify, and/or maintain required documentation to indicate participants’ eligibility under the Housing Choice Voucher Program in tenants’ files as required under CFR Title 24: Housing and Urban Development. Plan: The Authority has two Compliance Analysts (CA) whose primary responsibilities are audits of tenant files and training. The Authority will consider adding another CA. The CAs perform audits on a random sample of tenant files. The purpose of this review is to make sure the participants’ are eligible under the Housing Choice voucher Program. The Authority has experienced significant turnover of staff in the HCV department this past year. The Authority has filled these positions and has implemented programs to train the HCV staff. Also, there will be on the job training (OJT) by the CAs. CAs review the results of audits with management and discuss errors with the staff responsible for the tenant files. Checklists are utilized to ensure staff follow all processes and procedures for eligibility and other documentation requirements. Staff who fail to correctly process eligibility certifications, annual recertifications and move ins to new units are subject to progressive discipline. Supervisors will conduct random reviews on the files processed by staff each month. The Authority has corrected the issue noted in the two tenant files. Employee Responsible for the CAP: Sheryl Seiling, Director of Rental Assistance Planned Completion Dates for CAP: March 2024
Training was implemented to ensure the technicians submit the correct information. ADSEF management is sending monthly memorandums regarding to changes, new updates on the system.
Training was implemented to ensure the technicians submit the correct information. ADSEF management is sending monthly memorandums regarding to changes, new updates on the system.
Training was implemented to ensure the technicians submit the correct information. ADSEF management is sending monthly memorandums regarding to changes, new updates on the system.
Training was implemented to ensure the technicians submit the correct information. ADSEF management is sending monthly memorandums regarding to changes, new updates on the system.
Training was imlemented to ensure the technicians submit the correct information.
Training was imlemented to ensure the technicians submit the correct information.
Finding 2022-002 a. Comments on the Finding and Each Recommendation: Management agrees with both the finding and recommendations. b. Action(s) Taken or Planned on the Finding The management overseeing the process has been completely replaced to ensure a fresh perspective and unwavering dedication to...
Finding 2022-002 a. Comments on the Finding and Each Recommendation: Management agrees with both the finding and recommendations. b. Action(s) Taken or Planned on the Finding The management overseeing the process has been completely replaced to ensure a fresh perspective and unwavering dedication to implementing robust internal controls. To address the shortcomings identified in Finding 2022-002, the Authority commits to a targeted action plan aimed at ensuring timely compliance with reporting requirements. Central to our approach is the engagement of a fee accountant, recognized for expertise in HUD reporting and public housing financial management. This specialist will be tasked with overseeing and streamlining our reporting processes. By leveraging this expertise, we aim to quickly rectify past reporting lapses and ensure future submissions are timely and compliant with HUD requirements. The new fee accountant will conduct a comprehensive review of our current reporting mechanisms, identify bottlenecks, and implement best practices tailored to our operations. This decisive action, centered around the expertise of the newly appointed fee accountant, demonstrates our commitment to enhancing our financial management practices and aligning with HUD's reporting expectations. Through these measures, we anticipate not only meeting HUD's deadlines but also setting a new standard for operational excellence within our Authority.
2022-004 - Year Ended December 31, 2022 Department of Health and Human Services CFDA #93.829 Section 223 Demonstration Programs to Improve Community Health Services (CCBHC) Activities Allowed or Unallowed, Allowable Costs/Cost Principles and Reporting Material Weakness in Internal Control over Compl...
2022-004 - Year Ended December 31, 2022 Department of Health and Human Services CFDA #93.829 Section 223 Demonstration Programs to Improve Community Health Services (CCBHC) Activities Allowed or Unallowed, Allowable Costs/Cost Principles and Reporting Material Weakness in Internal Control over Compliance Finding Summa,y: - Rimrock Foundation's final expenditures identified as eligible and claimed under the federal program were reviewed and approved by separate individuals outside of the preparer. However, the reports submitted for reimbursement had no evidence of review and approval by a separate individual outside of the preparer. Rimrock Foundation's statistical reports submitted under the federal program also had no evidence of review and approval by a separate individual outside of the preparer. Responsible Individuals: Jeffrey Keller, CEO and Shirley Ehlang, Lead Financial Accountant Corrective Action Plan: Rimrock will have the statistical reports prepared by the Grant Financial Specialist and reviewed by the Lead Financial Account. The payment will be requested by the Lead Financial Accountant and the CFO or CEO will review the entire packet of documentation. Completion Date: December 2022
Corrective Action: The Authority will institute corrective policies and procedures including, use of quarterly reviews of tenant files for compliance with applicable HUD compliance requirements prior to audit.
Corrective Action: The Authority will institute corrective policies and procedures including, use of quarterly reviews of tenant files for compliance with applicable HUD compliance requirements prior to audit.
Finding 370327 (2022-010)
Significant Deficiency 2022
Finding: 2022-010 Untimely Review of SSI Terminations The County County Met with all MAGI and Adult Medicaid Staff to discuss and review untimely review of SSI terminations finding. The County will continue Second Party Reviews and conduct trainings based on findings.
Finding: 2022-010 Untimely Review of SSI Terminations The County County Met with all MAGI and Adult Medicaid Staff to discuss and review untimely review of SSI terminations finding. The County will continue Second Party Reviews and conduct trainings based on findings.
Finding 370326 (2022-009)
Significant Deficiency 2022
Finding: 2022-009 The County met with all MAGI Staff to discuss and rview noncooperation with child support procedures findings. The County will continue Second Party Reviews and conduct training based on findings. Inaccurate Information Entry The County met with all MAGI and Adult Medicaid Staff to...
Finding: 2022-009 The County met with all MAGI Staff to discuss and rview noncooperation with child support procedures findings. The County will continue Second Party Reviews and conduct training based on findings. Inaccurate Information Entry The County met with all MAGI and Adult Medicaid Staff to review and discuss inaccurate information entry findings. The County will continue Second Party Reviews and conduct trainings based on findings. Meeting was held December 20, 2023. Finding: 2022-006 Meeting was held December 20, 2023. Finding: 2022-007 IV-D Non-Cooperation Meeting was held December 20, 2023. Finding: 2022-008 Inaccurate Resources Entry The County met with all Adult Medicaid Staff to discuss and review the inaccurate resource entry find
Finding 370325 (2022-008)
Significant Deficiency 2022
Manager Corrective Action: Proposed Completion Date: Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Section III - Federal Award Findings and Questioned Costs (continued) Finding: 2022-009 The County met with all MAGI Staff to discuss and rview non...
Manager Corrective Action: Proposed Completion Date: Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Section III - Federal Award Findings and Questioned Costs (continued) Finding: 2022-009 The County met with all MAGI Staff to discuss and rview noncooperation with child support procedures findings. The County will continue Second Party Reviews and conduct training based on findings. Inaccurate Information Entry The County met with all MAGI and Adult Medicaid Staff to review and discuss inaccurate information entry findings. The County will continue Second Party Reviews and conduct trainings based on findings. Meeting was held December 20, 2023. Finding: 2022-006 Meeting was held December 20, 2023. Finding: 2022-007 IV-D Non-Cooperation Meeting was held December 20, 2023.
Finding 370324 (2022-007)
Significant Deficiency 2022
Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: ...
Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Name of Contact Person: Nia Broadway, Medicaid Manager Corrective Action: Proposed Completion Date: Section III - Federal Award Findings and Questioned Costs (continued) Finding: 2022-009 The County met with all MAGI Staff to discuss and rview noncooperation with child support procedures findings. The County will continue Second Party Reviews and conduct training based on findings. Inaccurate Information Entry The County met with all MAGI and Adult Medicaid Staff to review and discuss inaccurate information entry findings. The County will continue Second Party Reviews and conduct trainings based on findings. Meeting was held December 20, 2023. Finding: 2022-006 Meeting was held December 20, 2023. Finding: 2022-007 IV-D Non-Cooperation Meeting was held December 20, 2023.
Finding 370323 (2022-006)
Significant Deficiency 2022
Finding: 2022-006 Meeting was held December 20, 2023. Finding: 2022-007 IV-D Non-Cooperation Meeting was held December 20, 2023. Finding: 2022-008 Inaccurate Resources Entry The County met with all Adult Medicaid Staff to discuss and review the inaccurate resource entry findings. The County will con...
Finding: 2022-006 Meeting was held December 20, 2023. Finding: 2022-007 IV-D Non-Cooperation Meeting was held December 20, 2023. Finding: 2022-008 Inaccurate Resources Entry The County met with all Adult Medicaid Staff to discuss and review the inaccurate resource entry findings. The County will continue Second Party Reviews and conduct trainings based on findings. Inadequate Request for Information The County met with all MAGI and Adult Medicaid Staff to discuss and review inadequate request for inforamtion findings. The County will continue Second Party Reviews and conduct trainings based on findings. Meeting was held December 20, 2023.
Recommendation: We recommend management should designate one person to oversee the recertifications and inspections are being performed in a timely manner. Furthermore, management should ensure no HAP payments are issued for units that have not passed HQS housing inspections. Explanation of disagre...
Recommendation: We recommend management should designate one person to oversee the recertifications and inspections are being performed in a timely manner. Furthermore, management should ensure no HAP payments are issued for units that have not passed HQS housing inspections. Explanation of disagreement with audit finding: There is no disagreement. Action taken in response to finding: The Authority will designate one person to oversee the recertifications and inspections are being performed in a timely manner. Name of the contact person responsible for corrective action: Dontrelle Young Foster, President & Chief Executive Officer Planned completion date for corrective action plan: We expect to have the finding resolved by issuance of next year's audit.
View Audit 291313 Questioned Costs: $1
We understand the importance of age eligibility and are taking steps to improve our system.
We understand the importance of age eligibility and are taking steps to improve our system.
Finding 367393 (2022-011)
Significant Deficiency 2022
Finding 2022-011 Inadequate Requests for Information Name of contact: Corrective Action: Proposed Completion Date: Corrective Actions for finding 2022-006, 2022-007, 2022-008, 2022-009 and 2022-010 also apply to State Award findings. Section IV - State Award Findings and Question Costs The week of M...
Finding 2022-011 Inadequate Requests for Information Name of contact: Corrective Action: Proposed Completion Date: Corrective Actions for finding 2022-006, 2022-007, 2022-008, 2022-009 and 2022-010 also apply to State Award findings. Section IV - State Award Findings and Question Costs The week of March 20, 2023 with implementation effective immediately. Meeting with Adult Medicaid supervisor to ensure Family and Children's Medicaid staff receives terminated SSI cases in a timely manner to ensure a timely review of those cases. Meeting to be held with staff on requesting required information needed to determine eligibility, properly requesting online data and entering correct supporting information. Meeting to be held with staff on correct documentation. A Template will be provided for workers to follow to ensure Correct documentation. Meeting to be held with staff on expectations of them as workers of the Energy Program. Expectation sheets will be signed by all Energy workers. Supervisors will selectively second party Energy applications. 10/31/2023, with implementation effective immediately. Corrective Action Plan For the Year Ended June 30, 2022 Section III - Federal Award Findings and Question Costs (continued) Felicia Bullock, Family and Children’s Medicaid Supervisor, Lisa Broady, Adult Medicaid Supervisor, Angela Cooke, FNS Supervisor, Brittany Lopez, Work First Supervisor
Finding 367392 (2022-010)
Significant Deficiency 2022
Finding 2022-010 Untimely Review of SSI Termination Name of contact: Felicia Bullock, Family and Children's Medicaid Supervisor Corrective Action: Proposed Completion Date: Finding 2022-011 Inadequate Requests for Information Name of contact: Corrective Action: Proposed Completion Date: Corrective A...
Finding 2022-010 Untimely Review of SSI Termination Name of contact: Felicia Bullock, Family and Children's Medicaid Supervisor Corrective Action: Proposed Completion Date: Finding 2022-011 Inadequate Requests for Information Name of contact: Corrective Action: Proposed Completion Date: Corrective Actions for finding 2022-006, 2022-007, 2022-008, 2022-009 and 2022-010 also apply to State Award findings. Section IV - State Award Findings and Question Costs The week of March 20, 2023 with implementation effective immediately. Meeting with Adult Medicaid supervisor to ensure Family and Children's Medicaid staff receives terminated SSI cases in a timely manner to ensure a timely review of those cases.
Finding 367391 (2022-009)
Significant Deficiency 2022
Finding 2022-009 Inaccurate Resources Entry Name of contact: Lisa Broady, Adult Medicaid Supervisor Corrective Action: Proposed Completion Date: Meetings were held with staff on documenting the information received, requesting required information to determine eligibility, properly requesting online...
Finding 2022-009 Inaccurate Resources Entry Name of contact: Lisa Broady, Adult Medicaid Supervisor Corrective Action: Proposed Completion Date: Meetings were held with staff on documenting the information received, requesting required information to determine eligibility, properly requesting online data and WorkNumber in NCFAST and entering the correct supporting information. The week of March 20, 2023 with implementation effective immediately. Meetings were held with staff to ensure that they are counting and imputing all information that are verified through AVS on all applications/recerts. Supervisor will continue to review 10 cases each month to assure correct information has been keyed. The week of March 20, 2023 with implementation effective immediately. Corrective Action Plan For the Year Ended June 30, 2022 Section III - Federal Award Findings and Question Costs (continued) Meetings were held with staff to ensure that OVS, AVS, WorkNumber and property checks are being run in NCFAST and that all supporting information has been entered correctly into NCFAST. Also, training included proper use of the 1/3 reduction budgeting procedures. The week of March 20, 2023 with implementation effective immediately.
Finding 367390 (2022-008)
Significant Deficiency 2022
Finding 2022-008 Inadequate Request for Information Name of contact: Corrective Action: Proposed Completion Date: Finding 2022-009 Inaccurate Resources Entry Name of contact: Lisa Broady, Adult Medicaid Supervisor Corrective Action: Proposed Completion Date: Meetings were held with staff on document...
Finding 2022-008 Inadequate Request for Information Name of contact: Corrective Action: Proposed Completion Date: Finding 2022-009 Inaccurate Resources Entry Name of contact: Lisa Broady, Adult Medicaid Supervisor Corrective Action: Proposed Completion Date: Meetings were held with staff on documenting the information received, requesting required information to determine eligibility, properly requesting online data and WorkNumber in NCFAST and entering the correct supporting information. The week of March 20, 2023 with implementation effective immediately. Meetings were held with staff to ensure that they are counting and imputing all information that are verified through AVS on all applications/recerts. Supervisor will continue to review 10 cases each month to assure correct information has been keyed. The week of March 20, 2023 with implementation effective immediately. Corrective Action Plan For the Year Ended June 30, 2022 Section III - Federal Award Findings and Question Costs (continued) Meetings were held with staff to ensure that OVS, AVS, WorkNumber and property checks are being run in NCFAST and that all supporting information has been entered correctly into NCFAST. Also, training included proper use of the 1/3 reduction budgeting procedures. The week of March 20, 2023 with implementation effective immediately. Lisa Broady, Adult Medicaid Supervisor and Felicia Bullock, Family and Children's Medicaid Supervisor Lisa Broady, Adult Medicaid Supervisor and Felicia Bullock, Family and Children's Medicaid Supervisor
Finding 367389 (2022-007)
Significant Deficiency 2022
Finding 2022-007 Inaccurate Information Entry Name of contact: Corrective Action: Proposed Completion Date: Finding 2022-008 Inadequate Request for Information Name of contact: Corrective Action: Proposed Completion Date: Finding 2022-009 Inaccurate Resources Entry Name of contact: Lisa Broady, Adul...
Finding 2022-007 Inaccurate Information Entry Name of contact: Corrective Action: Proposed Completion Date: Finding 2022-008 Inadequate Request for Information Name of contact: Corrective Action: Proposed Completion Date: Finding 2022-009 Inaccurate Resources Entry Name of contact: Lisa Broady, Adult Medicaid Supervisor Corrective Action: Proposed Completion Date: Meetings were held with staff on documenting the information received, requesting required information to determine eligibility, properly requesting online data and WorkNumber in NCFAST and entering the correct supporting information. The week of March 20, 2023 with implementation effective immediately. Meetings were held with staff to ensure that they are counting and imputing all information that are verified through AVS on all applications/recerts. Supervisor will continue to review 10 cases each month to assure correct information has been keyed. The week of March 20, 2023 with implementation effective immediately. Corrective Action Plan For the Year Ended June 30, 2022 Section III - Federal Award Findings and Question Costs (continued) Meetings were held with staff to ensure that OVS, AVS, WorkNumber and property checks are being run in NCFAST and that all supporting information has been entered correctly into NCFAST. Also, training included proper use of the 1/3 reduction budgeting procedures. The week of March 20, 2023 with implementation effective immediately. Lisa Broady, Adult Medicaid Supervisor and Felicia Bullock, Family and Children's Medicaid Supervisor
Finding 367388 (2022-006)
Significant Deficiency 2022
Finding 2022-006 IV-D Cooperation with Child Support Name of contact: Felicia Bullock, Family and Children’s Medicaid Supervisor Corrective Action: Proposed Completion Date: For the Year Ended June 30, 2022 Section II - Financial Statement Findings Section III - Federal Award Findings and Question C...
Finding 2022-006 IV-D Cooperation with Child Support Name of contact: Felicia Bullock, Family and Children’s Medicaid Supervisor Corrective Action: Proposed Completion Date: For the Year Ended June 30, 2022 Section II - Financial Statement Findings Section III - Federal Award Findings and Question Costs Meetings were held with staff on informaton received for IV-D referrals and their timely completion of tasks. The week of March 20, 2023 with implementation effective immediately.
Program: U.S. Department of Health and Human Services Children’s Health Insurance Program (CHIP), 93.767 Eligibility Material Weakness in Internal Control over Compliance Finding Number: 22-059 Finding: Individuals were deemed eligible but were placed in an incorrect aid category or did not have sup...
Program: U.S. Department of Health and Human Services Children’s Health Insurance Program (CHIP), 93.767 Eligibility Material Weakness in Internal Control over Compliance Finding Number: 22-059 Finding: Individuals were deemed eligible but were placed in an incorrect aid category or did not have supporting documentation available for review. Individuals may receive benefits that they are not entitled to or not receive benefits for which they are entitled to. The Division did not have adequate internal controls to ensure aid categories were accurate or applications for CHIP were maintained. Prior year finding 2021-056. Corrective Action Taken: HOH UPI XXXXX2000/CHILD UPI XXXXX9100 – Worker failed to complete re-evaluation for higher aid code (REHA function) to obtain correct eligibility. Corrective Action: REHA function was completed on 9/27/2021 to obtain correct eligibility. HOH UPI XXXXX6100/CHILD UPI XXXXX6100 – The Division of Welfare and Supportive Services (Division) did not have adequate internal controls to maintain supporting documentation available for review. Corrective Action: The Division has revised scanning procedures across the state, which includes routing more documents to our vendor for scanning, rather than being retained in each district office. The Division also utilizes an internal team, Records Management Unit (RMU), that assists with Quality Assurance of all scanned documents. HOH UPI XXXXX8000/CHILD UPI XXXXX3200 – The Division did not have adequate internal controls to maintain supporting documentation available for review. Corrective Action: The Division has revised scanning procedures across the state, which includes routing more documents to our vendor for scanning, rather than being retained in each district office. The Division also utilizes an internal team, Records Management Unit (RMU), that assists with Quality Assurance of all scanned documents. Future Corrective Action: The Division will collaborate with all appropriate parties to move from an annual mandatory REHA training to a semiannual mandatory REHA training (every 6 months), for field staff. A new Quality Assurance tip to field staff was provided on 11/10/2022 and an updated mandatory REHA training was administered with a required completion date for all field staff of 02/2023. The next REHA training is scheduled for January/February of 2024. The Division will also continue to follow the updated process for scanning of documents and utilize the RMU for increased Quality Assurance of documents. The Eligibility and Payments (E&P) and Program Operations, Support & Targeted Outreach (POST) teams will work closely with the Internal Controls and Audit team within the Division to ensure internal controls are strengthened. The Division anticipates the internal controls to be updated within two months to reflect the release of a semi-annual REHA training, along with a new annual Quality Assurance REHA tip. Agency Response Does the Agency agree With the findings: Yes If No or Partial, please explain reason(s) why: N/A Individual Responsible for Corrective Action Plan: Name, Title: Tonya Stevens, Social Services Chief III, Eligibility and Payments Phone Number: 775-684-0553 Email: tstevens@dwss.nv.gov Name, Title: Shelly Aguilar, Social Services Chief III, Program Operations, Support & Targeted Outreach Phone Number: 702-631-2337 Email: saguilar@dwss.nv.gov Reviewed and Approved Tonya Stevens, Chief III, Eligibility and Payments
Finding 367164 (2022-049)
Significant Deficiency 2022
U.S. Department of Health and Human Services Low Income Home Energy Assistance, 93.568 Finding Number: 2022-049 – Eligibility Significant Deficiency in Internal Control over Compliance Finding: The amount of assistance to provide was not calculated correctly as it related to social security cost-of-...
U.S. Department of Health and Human Services Low Income Home Energy Assistance, 93.568 Finding Number: 2022-049 – Eligibility Significant Deficiency in Internal Control over Compliance Finding: The amount of assistance to provide was not calculated correctly as it related to social security cost-of-living increases. Corrective Action Taken or To Be Taken: The EAP supervisory staff will discuss the Social Security cost of living increase policy with the case management staff. The Division will ensure the internal control of supervisory case reviews are completed to identify cases where information is not accurate which may cause a payment to be incorrectly calculated. Agency Response Does the Agency agree with finding: Yes X No Partially Individual Responsible for Corrective Action Plan: Name, Title: Maria Wortman-Meshberger, Chief Employment and Support Services Phone Number: 775-684-0506 Email: mrwortman@dwss.nv.gov Reviewed and Approved Robert H. Thompson, Administrator Date December 19, 2023
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