Corrective Action Plan
For the Year Ended June 30, 2024
Finding 2024-008 Inaccurate Resources Entry
Name of contact
person:
Corrective Action:
Proposed completion
date:
Ensure staff are well-versed in the policy guidelines, such as MA-2230 Financial Resources,
which define what constitutes a resource and what is countable. Use real-world scenarios and
examples of correct and incorrect resource entries during staff training sessions. Encourage staff
to complete or revisit relevant training modules to strengthen their understanding. Implement
resource-specific checklists to guide staff through the entry process, ensuring all required data is
verified and documented before submission. Require staff to confirm that resource amounts match
the verification provided (e.g., bank statements, property valuations, vehicle assessments). Staff
should routinely check determination history to ensure consistency and prevent duplicate or
conflicting entries. Encourage staff to validate that resource entries align with other evidence in
NC FAST. Require staff to compare manual budget calculations against NC FAST results to
ensure accuracy. Conduct regular second-party reviews of resource entries to identify and correct
errors before case authorization. Emphasize the importance of accuracy during staff meetings and
coaching sessions. Hold staff accountable for errors by requiring signed checklists or
certifications of reviewed work for each case. Ensure staff follow up on incomplete or unclear
resource verifications in a timely manner to avoid delays or incorrect determinations. Require staff
to consistently monitor inbox tasks, Medicaid Verification Reports, and other system alerts to
address resource discrepancies promptly. Supervisors will provide one-on-one coaching for staff
struggling with resource accuracy, using specific examples from their cases as teaching
opportunities. Implement knowledge checks or mini-quizzes after training sessions to reinforce
critical points about accurate resource entry. Share common errors and their solutions in unit
meetings to create a learning environment focused on improvement. By combining training, tools,
oversight, and accountability, the likelihood of inaccurate resource entry can be minimized
effectively.
Management monitor daily to track progress of this issue and modify the controls as needed.
Section III - Federal Award Findings and Question Costs (continued)
Tiffiany Walton, Interim Director
Melissa Castelow, F&C Medicaid Supervisor
Anetre Vaughan, Adult Medicaid Supervisor
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115 Justice Drive Suite 1 Winton, North Carolina 27986
Office 252.358.7805 Facsimile 252.358.0198 www.HerfordCountyNC.gov
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