View of Responsible Officials and Planned Corrective Actions – In order to provide access to highquality
healthcare regardless of one’s ability to pay, all of HealthCore Clinic’s services under its
approved scope are offered on a sliding fee schedule. Patients eligible for HCC’s sliding fee scale
have their charges discounted based on their slide level as determined by the sliding fee scale
assessment. This audit revealed two errors with HCC’s application of the sliding fee scale resulting
in incorrect charges or sliding fee write-offs. During 2023, HCC engaged Forvis Mazars to conduct a
revenue cycle assessment and eClinicalWorks for revenue cycle optimization. The revenue cycle
review highlighted areas for improvement and the revenue cycle optimization combed through
HCC’s settings and workflows to ensure HCC’s EMR was configured and being used correctly. The
revenue cycle optimization project helped HCC further automate its sliding fee scale so the correct
amounts are automatically adjusted off of eligible claims. HealthCore Clinic will train all relevant staff
on its sliding fee scale and how to correctly address and document additional adjustments and
reversals. Additional internal audits will be completed to assess adherence to the sliding fee scale
and other financial procedures.
Organization contact persons responsible for corrective action: David Stowell, Chief Operating
Officer
Anticipated completion date: Revenue cycle projects were completed in early 2024; Additional
retraining will be completed 9/4/2024; Additional audits will begin 8/30/24 and will be ongoing.