Recommendation: The Commission should implement processes to ensure that all proper documentation is being maintained for inspections of tenant residences.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding: HOC has hired a new Inspections contractor, Gilson Housing Partners, to conduct all inspections effective October 1, 2023. Gilson Housing Partners will send HOC detailed weekly reports of all inspection activity, including failed units, units requiring abatement, scheduled/rescheduled inspections, and quality control reports. HOC will monitor these reports to ensure they meet program requirements. Gilson will also meet with HOC staff monthly to discuss progress and program operations. Designated staff members will be assigned to place/remove units in abatement.
Bi-monthly, the HOC Compliance Team conducts quality control reviews of completed actions. Following completion, staff from the Housing Resources Management, Inspections and HOC Compliance Teams meet to discuss systemic findings and schedule staff training in areas requiring improvement.
Name(s) of the contact person(s) responsible for corrective action: Lynn Hayes, Vice President/Housing Resources
Planned completion date for corrective action plan: October 2023