We recognize that these errors were created by a new employee who failed to understand the importance of timely posting of aid and refunds. For this specific employee, additional oversight has been implemented as of November 1, 2023 that involves all postings and refunds being double checked by the supervisor. In the future, for new employees in this role, the College will double check all postings and refunds for a period of three months while the new employee is training. At the end of that time, if the employee seems to be struggling, the oversight will continue.
In addition to employee-specific oversight, the College has implemented, as of November 1, 2023, the practice of writing down every journal posted to Nelnet, our refunding system, and verifying the next day that it has been received properly by Nelnet. Since Wipfli only tested through the end of FY23 and we learned about these findings in late October 2023, we plan to also go back and manually check all postings from July 1, 2023 through November 1, 2023 to verify that everything in FY24 so far has been done correctly, and identify and/or correct any errors we may find.