Recommendation: We recommend management to assign a person that verifies all the documents are in place before processing new move ins.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding: To address this issue, as of 2017, the Intake unit initiated a practice of saving all selection letters as a backup. It's important to note that the audit focused on files predating this backup system, when no duplicate copies were available. To prevent such issues in the future, a comprehensive intake checklist is now completed by staff before transferring files for review, and the reviewing staff will verify the inclusion of these essential documents in the file.
Name(s) of the contact person(s) responsible for corrective action: Troy Lynch
Planned completion date for corrective action plan: The targeted completion date is set for August 31, 2023