The institution does not dispute this finding. There was a change in personnel within the Registrar’s Office whereby proper training was not given to the staff member responsible for notification of enrollment changes to the Financial Aid department. This impacted the two students that were under-awarded Pell. Upon learning of this finding (and after disbursing the aid that was properly due), the issue
was brought to the attention of senior leadership. The Registrar now sends out an electronic communication for all enrollment changes along with a document requiring signature from multiple departments (including Financial Aid). The Financial Aid department is also generating a weekly report that tracks all status changes from the prior week in order to make proper aid adjustments in a timely manner.