Supportive Services for Veteran Families Assistance Listing No. 64.033
Recommendation: We recommend that the Corporation establish and enforce a standardized process for completing and reviewing forms, provide training to staff on the importance of maintaining proper documentation and the procedure...
Supportive Services for Veteran Families Assistance Listing No. 64.033
Recommendation: We recommend that the Corporation establish and enforce a standardized process for completing and reviewing forms, provide training to staff on the importance of maintaining proper documentation and the procedures for completing and reviewing compliance requirements, and implement periodic internal audits to ensure compliance with documentation requirements and to identify any areas needing improvement.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding: During 2024, Passage Home experienced
unprecedented change, including extensive staff turnover and extended vacancies in key positions. Of note, the entire leadership team transitioned out, the Supportive Services for Veteran Families Program Manager (SSVF) left, and 4 new SSVF program team members were onboarded within the year. Additionally, the finance department migrated to a new accounting system that ultimately proved to be unsatisfactory for the organization's needs. Management appreciates and agrees with the auditors' recommendations and has implemented and/or initiated the indicated operational adjustments.
Name of the contact person responsible for corrective action: Karen Harshman
Planned completion date for corrective action plan: 03/26/2025