2024-001 Significant Deficiency: Disbursement Notifications (U.S. Department of
Education, William D. Ford Direct Loan Program, ALN #84.268)
The University did not include the estimated amount of disbursement in the Federal Direct
Loan disbursement notifications.
Name of Contact Person
Management ag...
2024-001 Significant Deficiency: Disbursement Notifications (U.S. Department of
Education, William D. Ford Direct Loan Program, ALN #84.268)
The University did not include the estimated amount of disbursement in the Federal Direct
Loan disbursement notifications.
Name of Contact Person
Management agrees with finding 2024-001. When disbursement notifications were built for the
2023-24 award year, the calculated fields to notify students of the amount of aid being disbursed
were not properly updated. Alex Campbell, Director of Financial Aid, and Kaitrin Parrett,
Assistant Director of Financial Aid, are the responsible parties for the corrective action. Contact
information for the responsible parties is alex.campbell@ucumberlands.edu (606) 539-5569 and
kaitrin.parrett@ucumberlands.edu (606) 539-5591
Corrective Action Plan
Upon identifying the deficiencies in meeting regulations for disbursement notifications,
immediate corrective actions were undertaken. In collaboration with software engineers, the
disbursement notification template was updated to notify students of the type of Federal Direct
Loan, the date of disbursement, the amount of aid disbursed, and all other required information
related to regulatory requirements.
The Financial Aid Office tested and reviewed disbursement notifications for Direct Subsidized
Loans, Direct Unsubsidized Loans, and Direct PLUS Loans across all student populations and
confirmed that the notifications were updated and all necessary information was communicated
to students before the disbursement of Fall 2024 Federal Direct Loans.
In future aid years, disbursement notification templates will be internally reviewed and tested by
the Director and Assistant Director of Financial Aid each semester before the disbursement of
Federal Direct Loans to ensure continued compliance.
Testing of the configurations for the disbursement notification template will be completed in our
Student Information System’s sandbox environment. In this environment, staff will be able to
simulate and disburse all Federal Direct Loans to ensure notification templates are properly set
up before moving into the production tenant. Periodic reports will be generated in the production
tenant to confirm that students received the appropriate disbursement notification based on their
award type and disbursement date.
Expected Completion Date
This corrective action plan was implemented on August 1, 2024, before Fall 2024 aid
disbursements began on August 30, 2024.