Corrective Action Plans

Woodbury University Corrective Action Plan For the Year Ended June 30, 2024 Agency: U.S. Department of Education Name of Federal Program or Cluster: Student financial assistance cluster Award Year: 2023-2024 Finding 2024-002 – Special Tests and Provisions – Enrollment Reporting – Material Weakness in Internal Control Over Compliance Conditions: From a system generated population of 119 students who received federal aid and either graduated, withdrew, or changed their permanent address during the year ended June 30, 2024, auditors selected a sample of 17 students who received direct loans. The enrollment information and withdrawal or graduation date per the Woodbury University’s records were compared to the information reported to NSLDS in order to determine if status changes were reported accurately and within the required timeframes. Of the 17 students selected for testing, 17 were not reported to the NSLDS within the required timeframe and had an incorrect status reported to the NSLDS. Corrective Action Plan: If the student is planning to leave the University. Students must withdraw from all classes before the withdraw date. Also, the students must circulate their form to the listed departments for a signature. The issue is something this was completed by email with several forms for the same student. We will work with Redlands to create a Soft Doc/ electronic withdraw form which can be completed by the student on line. This form will be accessible to the offices listed on the form paper. Also, this will aid in the Registrar's Office and Financial Aid to have more accurate record of the students who have completed the withdraw process. Name of Contact Person: Verletta Jackson, Registrar, (818) 252-5277 Projected Completion Date: Spring 2025

The University will review and update its internal procedures and controls for handling credit balances to ensure that future Title IV credit balances are disbursed to students within the 14 day window.

To address the verification finding, we will implement quality control measures to detect and correct errors and develop a standardized checklist to ensure all required documents are obtained, reviewed, and corrections are made accurately. We will leverage the capabilities of the college’s new student information system to ensure accurate and complete document requirements are assigned and conduct regular audits of verified ISIRs to identify any recurring issues. The corrective action plan will be evaluated on an on-going basis, with adjustments made as needed to maintain compliance and improve outcomes.

It is our understanding that issues are occurring for many institutions and appear to be due to changes in processes at the National Student Clearinghouse (NSC). We will monitor steps taken, updates and/or guidance made by NSC and professional organizations such as NASFAA to maintain awareness of any resolution to the issue identified. We will leverage the capabilities of our new student information system to use last dates of attendance for reporting enrollment statuses to NSC, as well as provide additional communication to faculty regarding the requirement to enter grades and last dates of attendance accurately and timely. Additionally, we will establish an internal process to review and update student status effective dates reported to NSC, ensuring they align with the last dates of attendance used in Return of Title IV calculations.

Corrective Action Planned: The Director of Financial Aid will identify unofficial withdrawals through the R2T4 process. Financial Aid staff will use the NSLDS Enrollment History Update feature to adjust historical changes directly. This ensures that the Clearinghouse sends an updated certification of current enrollment status to NSLDS, avoiding any disruption in the NSLDS SSCR Roster process and preventing data from being unintentionally overwritten. For these historical changes, once the NSLDS is updated, the Director of Financial Aid will notify the Assistant Dean of Enrollment Services. The Assistant Dean will then update the Clearinghouse records accordingly, ensuring the enrollment is rebuilt to prevent backdated data from being overwritten. Anticipated Completion Date: June 30, 2025 Responsible Person: Tasha Campbell, Director of Financial Aid campbellt68@morainevalley.edu

U.S. Department of Education Gateway Technical College District respectfully submits the following corrective action plan for the year ended June 30, 2024. Audit period: July 1, 2023 – June 30, 2024 The findings from the schedule of findings and questioned costs are discussed below. The findings are numbered consistently with the numbers assigned in the schedule. FINDINGS—FINANCIAL STATEMENT AUDIT Our audit did not disclose any matters required to be reported in accordance with Government Auditing Standards. FINDINGS—FEDERAL AWARD PROGRAMS AUDITS U.S. Department of Education 2024-001 Student Financial Aid Cluster – Assistance Listing No. 84.063, 84.268 Recommendation: We recommend that the District review its processes and internal controls designed to mitigate the risk of noncompliance with the stated criteria to ensure the information reported to NSLDS is consistent with District records. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: The District will take corrective action to correct the information for the one (1) exception noted in the audit. In addition, the District will review its procedures for the transmission of the required data to the National Student Clearinghouse, which assists the District in transmitting the data to the National Student Loan Data System. This review will include consideration of process enhancement to mitigate the risk of the error occurring again in future submissions. Name of the contact person responsible for corrective action: Travis Jansen, Registrar Planned completion date for corrective action plan: June 30, 2025 *** If the U.S. Department of Education has questions regarding this plan, please call Travis Jansen, Registrar at 262-564-2450.

2024 –001 Special Tests and Provisions – Return to Title IV Program: Student Financial Assistance Cluster Assistance Listing Numbers 84.007, 84.033, 84.063, 84.268, 84.379 Name of Contact Person: Tawesia Colyer, Director of Financial Aid Corrective Action: Due to turnover in the Financial Aid Department, the number of break days related to whole week breaks was entered into the academic calendar as 7 days instead of the correct 9 days. The process surrounding the entering of days into the academic calendar for breaks and the process for the calculation of any return of Title IV funds has been corrected for this matter. A new process went into effect as of August 1, 2024, and includes updating Policy and Procedures on R2T4 as well as more in-depth training for the Financial Aid staff. A back-up financial aid counselor to assist in R2T4 has been added and is involved in all training. All R2T4 withdrawals requiring a calculation are being added to a spreadsheet for review with the Director of Financial Aid which will be completed each semester. Additionally, the Office of Business Affairs has begun implementing internal control procedures to serve as a detective control. Of note, the calculations used in the 2023-2024 academic year resulted in no questioned costs and an over-return of funds to the U.S. Department of Education. Anticipated Completion Date: December 31, 2024

Student Financial Assistance Cluster – Assistance Listing No. 84.007,84.033,84.063,84.268 Recommendation: We recommend the College maintain an inventory of where information is stored for the entire period under audit. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: An information inventory was conducted mid-year. After this initial inventory, information will be updated as changes occur and reviewed annually for accuracy. Name(s) of the contact person(s) responsible for corrective action: John Taylor Planned completion date for corrective action plan: March 31, 2025

Student Financial Assistance Cluster – Assistance Listing No. 84.063,84.268 Recommendation: We recommend the college evaluate its policies and procedures around reporting to COD to ensure that information is reported accurately and timely and to retain evidence of the key control having occurred. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: Additional staff member will review COD reports before they are submitted via EdConnect. Name(s) of the contact person(s) responsible for corrective action: Avena Singh Planned completion date for corrective action plan: November 2024

Student Financial Assistance Cluster – Assistance Listing No. 84.007,84.033,84.063,84.268 Recommendation: We recommend the college implement changes in process and procedures for NSLDS enrollment reporting and implement an internal control that ensures reporting is both timely and accurate. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: Continue to review policies and procedures for accurate reporting. Investigate and identify discrepancies being exported by the Student Information System (Jenzabar). Have additional staff member review file and sign off before the data is submitted. Name(s) of the contact person(s) responsible for corrective action: Avena Singh Planned completion date for corrective action plan: March 2025

Student Financial Assistance Cluster– Assistance Listing No. 84.007,84.033,84.063,84.268 Recommendation: We recommend that the college review the process packaging awards and adjusting awards after they are packaged to ensure that the student’s subsidized loan award is calculated correctly, and student is not under awarded. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: Student’s record has been updated to reflect proper Direct Subsidized Stafford Loan. School will create validation reports run regularly to find any records that may need further review. Name(s) of the contact person(s) responsible for corrective action: Avena Singh Planned completion date for corrective action plan: Incorrect student record fixed November 2024. Validation report shall be completed before February 2025.

The Student Financial Aid Office and The Office of Student Records will work closely to ensure students date of withdrawal from all courses are entered into Colleague correctly and that both offices dates match. The Office of Student Records will provide the National Clearinghouse enrollment reporting dates for Central Wyoming College to the Financial Aid Office. This will ensure the Financial Aid Office provides the Office of Student Records the Return to Title IV student report in a timely manner for reporting to the Clearinghouse. The Registrar will make sure any student on the Return to Title IV list has a record on the National Clearinghouse for program - level and campus- level reporting. The Registrar will verify all students on the Return to Title IV list are showing correctly on the Clearinghouse upon submittal. The Director of Financial Aid and the Registrar will meet monthly to review the Return to Title IV lists provided to the Registrar match NSLDS to ensure status dates for all Return to Title IV students are accurately reflected. The Director of Financial Aid will also communicate any issues found with statuses on the NSLDS site with the Registrar. The Director of Financial Aid in collaboration with the Office of Student Records will work to obtain and review the SOC1 report from the third-party servicer (Clearing house) to ensure proper controls are implemented. Anticipated Completion Date – December 1, 2024 Contact Person(s) – DeeAnna Archuleta, SFA Director Connie Nyberg - Registrar

Identifying Number: 2024-002 Finding: Special Tests: Enrollment Reporting – Improper Reporting of Withdrawal Date Applicable Regulation: Per the National Student Loan Data System (NSLDS) enrollment reporting guide (Section 4.4.3) when a student withdraws during a term, the effective date for the withdrawn status is the withdrawal date used by the Institution in accordance with 34 CFR 668.22. Finding: 3 out of a total of 24 students tested for enrollment reporting in NSLDS had an incorrect date listed as the effective date of the student’s enrollment status. Summary: During our enrollment testing, we noted that the effective date of withdrawal in NSLDS for 3 students tested was incorrectly listed as the date of determination by UWS instead of the withdrawal date determined in accordance with 34 CFR 668.22. Internal controls in place did not identify the errors. Three students with incorrect enrollment reporting dates were due to the student’s out of school status treated by the relevant University department as an unofficial withdrawal instead of an official withdrawal for enrollment reporting purposes. The Dates of Determination were therefore used incorrectly. Corrective Action Planned or Taken: The University of Western States has updated its policy for all out of school and reporting for all out of school students. Additionally, an internal Decision Tree resource document has also been created for use when processing student withdrawals and reporting student statuses. All out of school students will have the appropriate out of school date selected and submitted for enrollment roster reporting based on the updated policy and the supplemental Decision Tree. UWS staff has also reviewed all students and confirms reporting statuses align with the updated policy. Contact Person: Michelle Miller, Senior Vice President of Enrollment Management mmiller10@tcsedsystem.edu Anticipated Completion Date: September 17, 2024

Common Origination and Disbursement (COD) Reporting Recommendation: We recommend that the University review their reporting policies and procedures to ensure accurate and timely reporting. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Reason for finding: The previous corrective action plan failed to fully address this finding. Action taken in response to finding: Not Applicable- No corrective action will be made, Hodges University closed on August 25th, 2024. Name(s) of the contact person(s) responsible for corrective action: Not Applicable Planned completion date for corrective action plan: Not Applicable

National Student Loan Data System (NSLDS) Enrollment Reporting Recommendation: We recommend that the University review their policies and procedures to ensure accurate reporting and responding to enrollment rosters to NSLDS. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Reason for finding: The previous corrective action plan failed to fully address this finding. Action taken in response to finding: Not Applicable- No corrective action will be made, Hodges University closed on August 25th, 2024. Name(s) of the contact person(s) responsible for corrective action: Not Applicable Planned completion date for corrective action plan: Not Applicable

Finding 2024-002: Student Financial Assistance Cluster - Refunds of Title IV Funds - Special Tests & Provisions Criteria: In accordance with 34 CFR 668.221, when a recipient of Title IV grant or loan assistance withdraws from an institution during a payment period or period of enrollment in which the recipient began attendance, the institution must determine the amount of Title IV aid earned by the student as of the student's withdrawal date. If the total amount of Title IV assistance earned by the student is less than the amount that was disbursed to the student or on his or her behalf as of the date of the institution's determination that the student withdrew, the difference must be returned to the Title IV program within 45 days of the date of withdrawal. Condition: We examined 12 students who had withdrawn from the institution during a payment period or period of enrollment in which the recipient began attendance to ensure that the calculation and return of Title IV funds was done in accordance with 34 CFR 668.221. We noted that for one student who officially withdrew as of July 1, 2024, the calculation related to the return of Title IV funds was not done until October 7, 2024 and the return of funds did not occur until October 16, 2024. Controls in place were not operating effectively to ensure calculations and return of Title IV funds were done in the required time frame as outlined in 34 CFR 668.221. Cause: The College's process to identify students whose withdrawal requires a calculation of the return of Title IV funds is a manual process. The College does not have a process in place to verify that all students are identified and that all calculations and return of funds were done timely. Effect: The College had 1 student whose calculation and return of Title IV funds was not completed within the required timeframe and potentially could have additional students whose calculation and return of Title IV funds was also not completed in a timely manner. Repeat Finding: This is not a repeat finding. Questioned costs: Unknown Recommendation: We recommend that the College follow procedures in place to ensure all students who have withdrawn and require a calculation and potential return of Title IV funds are identified timely so that return of Title IV funds may be completed as required. View of Responsible Officials and Planned Corrective Action: Management agrees, see separate Corrective Action Plan Responsible Official: Executive Director of Finance and Financial Aid Corrective Action Plan: To ensure compliance with federal regulations regarding the Return to Title IV (R2T4) process, the College will implement the following steps to review students who begin attendance during a payment period or enrollment period, withdraw from the institution, and determine if the amount of Title IV aid earned by the student is less than the amount disbursed to the student or on their behalf as of the withdrawal date. Any excess Title IV aid will be returned to the appropriate program within 45 days of the withdrawal. The following procedures will be enacted: 1. Review of Withdrawal Reports: The Assistant Director of Financial Aid will regularly review the daily registration changes report to identify students who have withdrawn from the term. 2. Assessment of Title IV Aid: For each student identified as withdrawn, the Assistant Director of Financial Aid will verify whether Title IV aid was disbursed. If Title IV aid was received, the R2T4 calculation will be completed to determine the amount of aid earned. 3. Return of Unearned Title IV Funds: If the calculation indicates that the amount of Title IV aid disbursed exceeds the amount earned, the Assistant Director of Financial Aid will ensure that the appropriate funds are returned to the Title IV program through the Common Origination and Disbursement (COD) system, PowerFAIDS, and Jenzabar within 30 days of the student's withdrawal. 4. Notification and Coordination of Fund Return: If the College is required to return Title IV funds, the Assistant Director of Financial Aid will notify the Executive Director of Finance and Financial Aid, as well as the Chief Financial Officer, to ensure that funds are returned to the G5 system in a timely manner. 5. Daily Report Verification: The Assistant Director of Financial Aid will sign and date the daily registration changes report to confirm that it has been reviewed, the appropriate R2T4 calculation has been completed, and any necessary funds have been returned to the Title IV program. By implementing these steps, the College will ensure that it remains in full compliance with Title IV regulations, effectively manages financial aid disbursements, and returns unearned funds in a timely manner.

Finding 2024-001: Student Financial Assistance Cluster-Student Eligibility Criteria: In accordance with 34 CFR 668.165 (a), before an institution disburses title IV program funds for any award year, the institution must notify a student of the amount of funds that the student or his or her parent can expect to receive under each title IV program and how and when those funds will be disbursed. Additionally, when Direct Loans are being credit to a student's account, the institution must notify the student, or parent in writing of the date and amount of disbursement as well as the timing and process by which a parent may cancel the loan. The notification process is often completed by either an award letter or college financing plan. Controls were not in place to ensure that college financing plans were emailed to all required students and/or parents. Condition: The college notifies students of Title IV funding by emailing a college financing plan to the student and/or parent. The college's manual process to identify students who should be notified of the Title IV funding did not identify three students out of forty tested that should have received a college financing plan. Cause: The college process to notify students and/or parents, involves a manual process to idently those who should receive a college financing plan. College financing plans are distributed by email to the student/ and or parent. The college does not have a system in place to verify that everyone who received Title IV funding received a College Financing Plan. Effect: The college did not provide notification via a College Financing Plan of Title IV funding to three of its students as required and potentially could have additional student that did not receive proper notification. Repeat Finding: This is not a repeat finding Recommendation: We recommend that the college implement procedures to ensure all students receive notification of Title IV funding as required under 34 CFR 668.165 (a). Questioned Cost: None View of Responsible Officials and Planned Corrective Action Plan: Responsible Party: Executive Director of Finance and Financial Aid Corrective Action Plan: To ensure that alt students and their parents are adequately informed of the funds they can expect to receive under each Title IV program, as well as the timing and process for disbursement, the college will implement the following actions: 1. College Financing Plan Notification: The college will incorporate the College Financing Plan notification into the packaging checklist, ensuring that it is completed when a student's financial aid package is finalized. 2. Updated College Financing Plan: A new College Financing Plan will be provided to students whenever there is an addition or adjustment to their awards. 3. Loan Disbursement Notification: Loan notification letters will be sent to students each time a Direct Loan is disbursed to their account, informing them of their right to cancel the loan if desired. 4. Quarterly Review: The Assistant Director of Financial Aid will conduct a quarterly review to ensure compliance with these procedures and verify that all necessary notifications are being issued as required.

Southwestern Law School provides the following corrective action plan for the finding Moss Adams, LLP identified during the Southwestern's federal awards audit for the year ending June 30, 2024. Southwestern acknowledges the finding and recommendation from Moss Adams. Finding 2024-001 - Special Tests and Provisions - Enrollment Reporting: Significant Deficiency in Internal Control over Compliance. Responsible Offices and Individuals: Improving procedures around enrollment reporting is the joint responsibility of the Registrar's Office and the Information Office. Eileen Zwiers, Registrar, and Sean Murphy, Chief Information Officer, are responsible for implementing the corrective action plan. Corrective Action Plan: Southwestern has prepared and implemented a new Enrollment Reporting Policy to ensure Title IV compliance when reporting changes in student enrollment status to the National Student Loan Data System. The policy outlines Southwestern's procedures for timely, accurate and complete through the National Student Clearinghouse. Additionally, the Financial Aid Office will conduct monthly audits of reported submissions directly from the National Student Loan Data System portal to ensure accuracy. The Financial Aid Office documents and securely stores these verified submissions to support the federal audit, in compliance with federal retention and data management policies. Anticipated Completion Date: Southwestern took immediate action to improve the policies and procedures around enrollment reporting. The remediation was appropriately completed September 2024. Sincerely, Eileen Zwiers Registrar Sean Murphy Chief Information Officer

It is our understanding that the issue is occurring for many instituations and appears to be due to changes in processes at the National Clearinghouse. We will monitor steps taken and updates made to maintain awareness of any resolution to the issue made at the Clearinghouse. We will also develop an internal process to review student status effective dates as reflected in NSLDS and make updates as needed.

Finding 2024-003 A plan has been developed to take corrective action regarding finding 2024-003 in our audit for the year ended June 30, 2024. Condition: Return of Title IV funds calculations were incorrectly performed during the year. Cause: The Financial Aid department does not have adequate processes and controls around return of funds to ensure calculations are accurate and return of funds are timely. Effect: Refund calculations completed were not correct and funds were not remitted to the Department of Education properly. Corrective Action Plan (CAP) and Anticipated Completion Date: This is the result of dates being entered into multiple departmental screens and a mismatch occurred. With the recent reorganization of the Registrar and Student Financial Services now combined with Admissions into a new Enrollment Management unit, greater coordination and control is gained and will improve reporting. The Registrar and Director of Student Financial Aid will oversee these changes under the direction of the Executive Director for Enrollment Management. This will be completed asap during Fiscal Year 2025 but no later than June 30, 2025. Responsible Party for Implementing CAP: Executive Director for Enrollment Management

Finding 2024-002 A plan has been developed to take corrective action regarding finding 2024-002 in our audit for the year ended June 30, 2024. Condition: Out of 25 students tested, there were 16 students with Pell and Direct Loan attributes incorrectly reported to COD. Cause: The Financial Aid department does not have adequate processes and controls around return of funds to ensure reporting to COD is accurate. Effect: COD reporting was not properly completed for Direct Loan and Pell Grant recipients. Corrective Action Plan (CAP) and Anticipated Completion Date: The Colleague system uses the dates that are entered into parameter screens when the academic year is set up. Those dates from the setup screen are used in setting up the information per student to be sent to COD. It is likely that these preliminary dates were updated as they became more fixed. This would result in differences in individual record dates based on timing of data entry. With the gathering of offices under the Enrollment Management umbrella this fiscal year, greater coordination and control is gained and will control entry and maintenance of system dates. The Registrar will also look at creating a centralized change log for term dates for reference between the two staff areas. The Registrar and Director of Student Financial Aid will oversee these changes under the direction of the Executive Director of Enrollment Management. This will be completed asap during Fiscal Year 2025 but no later than June 30, 2025. Responsible Party for Implementing CAP: Executive Director of Enrollment Management

Finding 2024-001 A plan has been developed to take corrective action regarding finding 2024-001 in our audit for theyear ended June 30, 2024. Condition: Out of 40 students tested, there were 39 students with enrollment status changes during the year that were not communicated to the National Student Loan Data System (NSLDS) or were incorrectly reported. Cause: The Registrar’s Office and the Enrollment Services Technical Coordinator do not have adequate processes and controls around enrollment reporting to ensure reporting is accurate and timely. Effect: NSLDS was not properly notified of student enrollment status changes of Direct Loan and Pell Grant recipients. Corrective Action Plan (CAP) and Anticipated Completion Date: The Registrar's Office reports student enrollment status to the National Student Clearinghouse according to the predetermined reporting schedule. As of this fiscal year, the financial aid and registrar offices have been placed under a new Enrollment Management umbrella that will allow and require careful coordination of term, enrollment, and financial aid issues. The Registrar's Office has created and made available a procedural guide for running and submitting reports to make sure program length and other data submitted is accurate and timely. The Registrar will oversee these changes under the direction of the Executive Director of Enrollment Management. This will be completed asap during Fiscal Year 2025 but no later than June 30, 2025. Responsible Party for Implementing CAP: Executive Director of Enrollment Management

Finding No. 2024-004 Delay in Direct Loan Adjustment After Enrollment Cancellation Condition Found During our eligibility test, we identified a situation in which a student's enrollment was canceled after Pell and Direct Loan funds had already been credited to the student's account. Even though the Pell Grant adjustment and return to COD were completed promptly, the adjustment for the Direct Loan was only made after the auditor discovered that the loan had not been properly adjusted and returned to the Department of Education. Corrective Action Plan We will thoroughly explore system capabilities, and a targeted training session in the Ellucian software will be developed and scheduled to directly address the identified deficiency. All Student Financial Aid Officers will be required to complete this mandatory training. Additionally, comprehensive internal monitoring exercises will be conducted for all R2T4 events to ensure full compliance and process integrity. Name(s) of the Contact Person(s) Responsible for Corrective Action Doris Quero, Senior Financial Aid director Carmen Rivera Laboy, Title IV Compliance Coordinator Eliezer Rodriguez, Ellucian Specialist Anticipated Completion Date Will be completed on or before December 15, 2024.

Finding No. 2024-003 Late R2T4 reimbursement to ED Condition Found In testing compliance with the return of Title IV funds requirement, we noted three (3) cases, or eight percent (8%), of the sample selected, in which the University failed to return the total corresponding refund within 45 days from the date the University determined that the student withdrew, dropped-out, or failed to attend to the University. Corrective Action Plan The institution will enhance the total withdrawal process by assigning a dedicated financial aid officer to each campus, responsible for overseeing all funds. This officer will be solely accountable for determining whether a withdrawal is official or unofficial, executing the Return of Title IV (R2T4) process, and coordinating with the fiscal department to ensure timely completion of refunds. As a further safeguard, the Title IV Compliance Coordinator will rigorously monitor the effectiveness of this corrective action plan and ensure ongoing compliance. Name(s) of the Contact Person(s) Responsible for Corrective Action Doris Quero, Senior Financial Aid Director Carmen Rivera Laboy, Title IV Compliance Coordinator Anticipated Completion Date Will be completed on or before January 15, 2025.

Finding No. 2024-002 Late Refund Issuance Condition Found During our evaluation of compliance with these requirements, we noted one (1) instance, or six percent (6%) of the sample selected, in which the University failed to return the corresponding refund within 14 days’ time frame from the date the University determined that the student had a Federal Student Aid (FSA) credit balance. Forty-one (41) days passed between the date the University identified an FSA credit balance for the student and the actual refund to the student. Corrective Action Plan We will aggressively pursue systems automation alternatives to streamline operations and enforce interdepartmental collaboration to ensure strict compliance with deadlines. Additionally, we will deliver targeted cash management training, with a strong focus on rigorously reviewing and optimizing refund processing procedures. Name(s) of the Contact Person(s) Responsible for Corrective Action Héctor L. Peña, Director of Finance Ramón L. Menéndez, CFO Dr. Antonio Llorens, CIO Anticipated Completion Date Will be completed on or before January 15, 2025.