Student Financial Assistance Cluster - Assistance Listing No. 84.038
Recommendation: We recommend the University evaluate its procedures and policies around recordkeeping and record retention.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding: We have contracted with RPK, a leading higher educating consulting firm who has been assisting us with examining our systems, practices, policies, and procedures. We have reorganized the student accounts receivable functions into a seamless student financial service and created a student financial operations backend where all database maintenance, automation, processing, and audits are being coordinated by a team separate from those servicing students directly. We have replaced all ineffective staff members including those who oversaw the record keeping process based on the support and recommendations of RPK, and are completing audits of all files, current and past, in a manual review of all cabinets to correctly alphabetize and organize.
Name(s) of the contact person(s) responsible for corrective action: Michele McDevitt, Assistant Vice President, Student Financial Services
Planned completion date for corrective action plan: Summer 2025