Corrective Action Plans

Browse how organizations respond to audit findings

Total CAPs
55,747
In database
Filtered Results
4,653
Matching current filters
Showing Page
145 of 187
25 per page

Filters

Clear
Active filters: Student Financial Aid
Corrective Action Plan: VTSU A new process for verifying last date of attendance by the registrar’s office was implemented for the 2023-2024 academic year. The new process includes verifying last date of attendance supplied by the student on their withdrawal form with faculty. The verified date will...
Corrective Action Plan: VTSU A new process for verifying last date of attendance by the registrar’s office was implemented for the 2023-2024 academic year. The new process includes verifying last date of attendance supplied by the student on their withdrawal form with faculty. The verified date will be used for all transactions of record. Timeline for Implementation of Corrective Action Plan: Immediately Contact Person Sharron Scott, CFO
Corrective Action Plan: VTSU This was an isolated instance and attributed to human error. Training with all staff has been reinforced. Timeline for Implementation of Corrective Action Plan: Immediately Contact Person Sharron Scott, CFO
Corrective Action Plan: VTSU This was an isolated instance and attributed to human error. Training with all staff has been reinforced. Timeline for Implementation of Corrective Action Plan: Immediately Contact Person Sharron Scott, CFO
Corrective Action Plan: CCV Disbursement errors noted are isolated errors due to system issues within COD, testing of processes that resulted in an error, and a scheduling issue related to a holiday break. A new automated COD report in Colleague will be created by CCV and implemented in November 202...
Corrective Action Plan: CCV Disbursement errors noted are isolated errors due to system issues within COD, testing of processes that resulted in an error, and a scheduling issue related to a holiday break. A new automated COD report in Colleague will be created by CCV and implemented in November 2023. VTSU VTSU will continue to monitor and report weekly. Timeline for Implementation of Corrective Action Plan: Immediately Contact Person Sharron Scott, CFO Finding number: 2023-02 Federal agency: U.S. Department of Education Programs: Student Financial Assistance Cluster CFDA #: 84.007, 84.033, 84.038, 84.063, 84.268 Award year: 2023
Finding 2231 (2023-001)
Significant Deficiency 2023
Finding: The University did not timely or accurately report enrollment changes to the National Student Loan Data System (NSLDS). Corrective Actions Taken or Planned: The Registrar’s Office submits a monthly report to the National Student Clearinghouse (NSC). Summer is an optional term for students ...
Finding: The University did not timely or accurately report enrollment changes to the National Student Loan Data System (NSLDS). Corrective Actions Taken or Planned: The Registrar’s Office submits a monthly report to the National Student Clearinghouse (NSC). Summer is an optional term for students and only students who are enrolled for that semester are submitted to NSC. To ensure withdraw dates during the summer semester are being reported on a timely basis Financial Planning will manually enter dates of withdrawn students to NSC and National Student Loan Data Systems (NSLDS). Students who have withdrawn at the end of the spring semester will be manually entered and monitored closely by the Registrar’s Office who will adjust reporting schedule to ensure timely reporting of withdrawn dates. Person Responsible: Sara Sroka (ssroka@dbq.edu) Anticipated completion date: 10/18/2023
Incorrect Enrollment Reporting to National Student Loan Data System (NSLDS) Planned Corrective Action: 100% of example students (16 which overlap with the 12 mentioned) were accurately reported with a “W” withdrawn status to National Student Clearinghouse (NSC) in a timely (monthly) manner, but thi...
Incorrect Enrollment Reporting to National Student Loan Data System (NSLDS) Planned Corrective Action: 100% of example students (16 which overlap with the 12 mentioned) were accurately reported with a “W” withdrawn status to National Student Clearinghouse (NSC) in a timely (monthly) manner, but this correct status did not get transferred to NSLDS. An internal SSRS report for official and unofficial withdrawals, which also accurately reflects these withdrawn students, will remain available to the WBU offices of Financial Aid and the Registrar for verification as part of the planned corrective action. Several related WBU questions to our primary NSC support employee are awaiting a response from NSC. The NSC reporting tool(s) will be updated to make sure the correct combination of fields and corresponding data sources are used for dates. One of multiple date fields may have been misunderstood by the tool’s historical authors. A field-by-field analysis plus any needed corrections to the queries are part of the planned corrective action. Post-submission error corrections by registrar staff via NSC will be spot-checked by Information Technology for date-related warnings. If this cannot be resolved satisfactorily via NSC alone, then corrective measures via NSLDS directly may be considered. Data improvements needed for the PowerCampus baseline product’s NSC reporting tool will also be included in testing this further. Person Responsible for Corrective Action Plan: Cagan Cummings, CIO and Andrew Shamblin, Programmer Analyst Anticipated Date of Completion: June 30, 2024
Return of Title IV (R2T4) Calculations Planned Corrective Action: Executive Director of Financial Aid will continue to provide regular in-house R2T4 training specific to WBU for all staff and will ensure all pertinent staff responsible for R2T4 complete R2T4 training provided by FSA and purchased t...
Return of Title IV (R2T4) Calculations Planned Corrective Action: Executive Director of Financial Aid will continue to provide regular in-house R2T4 training specific to WBU for all staff and will ensure all pertinent staff responsible for R2T4 complete R2T4 training provided by FSA and purchased through NASFAA. The staff member responsible for disbursements, being new to her role in fall of 2022, did not realize that fall disbursements needed to be processed even after the end of the fall term. Once discovered, this was immediately addressed. In June 2023, WBU hired a full-time staff member to serve as a Financial Aid Compliance Specialist in the Office of Financial Aid and this position is devoted to internal audit and federal/state regulation compliance. Person Responsible for Corrective Action Plan: Christy Miller, Executive Director of Financial Aid Anticipated Date of Completion: October 31, 2023
Noncompliance with Federal Work Study/Federal Work Colleges Regulations Planned Corrective Action: The federal funds have been returned and re-disbursed to the student with only institutional funds (Practical Training Tuition Scholarship). We have added a checklist to our SAP report for students who...
Noncompliance with Federal Work Study/Federal Work Colleges Regulations Planned Corrective Action: The federal funds have been returned and re-disbursed to the student with only institutional funds (Practical Training Tuition Scholarship). We have added a checklist to our SAP report for students who go on Financial Suspension due to not meeting SAP to make sure each award is addressed. Person Responsible for Corrective Action Plan: Anna Bergh, Financial Aid Director Anticipated Date of Completion: 10/27/23
View Audit 3792 Questioned Costs: $1
Incorrect and Untimely Return of Title IV (R2T4) Calculations Planned Corrective Action: The academics and financial aid office will work in conjunction to run a zero-credit earned report at the end of each term and determine if there are any unidentified unofficial withdrawals that must be process...
Incorrect and Untimely Return of Title IV (R2T4) Calculations Planned Corrective Action: The academics and financial aid office will work in conjunction to run a zero-credit earned report at the end of each term and determine if there are any unidentified unofficial withdrawals that must be processed. Throughout the semester the academics department is logging attendance daily to ensure students do not fail for non-attendance and are not missing more than five without proper notice. For students in online courses, professors will check in on student engagement every two days, and the academic administrative team will do a check once a week to identify any students who may be an unofficial withdrawal. For the calendar for R2T4’s the Financial Aid office keeps an excel sheet with the term dates and breaks for the year and will manually check that the dates/percentages align with the calculations on the COD R2T4 calculator. The first couple of students processed will be calculated manually with the information in the excel sheet to ensure it aligns with the calculation completed on COD. Person Responsible for Corrective Action Plan: Anna Bergh, Financial Aid Director and Tiffany Garrison, Interim Registrar Anticipated Date of Completion: 10/27/23
Lack of Documentation of Exit Counseling Planned Corrective Action: New student information system (Campus Café) is set to send automatic message when a student is set to Withdrawn. The email notifies them of their responsibility to complete the exit counseling along with the link to the website. ...
Lack of Documentation of Exit Counseling Planned Corrective Action: New student information system (Campus Café) is set to send automatic message when a student is set to Withdrawn. The email notifies them of their responsibility to complete the exit counseling along with the link to the website. Person Responsible for Corrective Action Plan: Stephanie Castillo, Director of Financial Aid Anticipated Date of Completion: Fall 2023.
Return of Title IV (R2T4) Calculations Planned Corrective Action: Set the calendar to match academic calendar and set up for awarding in COD. Person Responsible for Corrective Action Plan: Stephanie Castillo, Director of Financial Aid Anticipated Date of Completion: Fall 2023.
Return of Title IV (R2T4) Calculations Planned Corrective Action: Set the calendar to match academic calendar and set up for awarding in COD. Person Responsible for Corrective Action Plan: Stephanie Castillo, Director of Financial Aid Anticipated Date of Completion: Fall 2023.
Enrollment Reporting to NSLDS Planned Corrective Action: Enroll in The National Clearing house to make reporting more automated and accurate. Set calendar reminder to send reports on a monthly schedule to make sure we report timely and accurately. Person Responsible for Corrective Action Plan: St...
Enrollment Reporting to NSLDS Planned Corrective Action: Enroll in The National Clearing house to make reporting more automated and accurate. Set calendar reminder to send reports on a monthly schedule to make sure we report timely and accurately. Person Responsible for Corrective Action Plan: Stephanie Castillo, Director of Financial Aid Anticipated Date of Completion: Fall 2023.
Incorrect Enrollment Reporting to National Student Loan Data System (NSLDS) Planned Corrective Action: Incorrect enrollment reporting was found for one student. Currently, the Registrar’s Office, in coordination with the National Student Clearinghouse, reports enrollment to NSLDS. The program for th...
Incorrect Enrollment Reporting to National Student Loan Data System (NSLDS) Planned Corrective Action: Incorrect enrollment reporting was found for one student. Currently, the Registrar’s Office, in coordination with the National Student Clearinghouse, reports enrollment to NSLDS. The program for that one student was shown incorrectly in the system for a period during the audit. When checked later, still during the audit, the program was shown correctly without any action by personnel of the college. We are unsure of the cause of this inconsistency in that instance. The Financial Aid Office will start conducting weekly spot checks directly in NSLDS to help catch enrollment that may have been reported incorrectly. The first spot check is expected to be completed the week of November 13-17. Person Responsible for Corrective Action Plan: Jean-Claude St Juste, Financial Aid Director Anticipated Date of Completion: Immediately
Return of Title IV (R2T4) Calculations Planned Corrective Action: Incorrect R2T4 calculations were found for one new student due to the wrong start date being used for the calculations. In the future, the Financial Aid Office will review R2T4s submitted for new students to ensure the new student sta...
Return of Title IV (R2T4) Calculations Planned Corrective Action: Incorrect R2T4 calculations were found for one new student due to the wrong start date being used for the calculations. In the future, the Financial Aid Office will review R2T4s submitted for new students to ensure the new student start listed in the catalog is used for the calculations irrespective of the course dates on the student’s schedule. Person Responsible for Corrective Action Plan: Jean-Claude St Juste, Financial Aid Director Anticipated Date of Completion: Immediately
Return to Title IV (R2T4) Calculations (OPEID: 04278800) Planned Corrective Action: The Academic Affairs leaders, partnering with the Digital Learning Solutions team and Information Technology team, have developed a query that removes the uncertainty from the F and FN assignments and will be impleme...
Return to Title IV (R2T4) Calculations (OPEID: 04278800) Planned Corrective Action: The Academic Affairs leaders, partnering with the Digital Learning Solutions team and Information Technology team, have developed a query that removes the uncertainty from the F and FN assignments and will be implementing this in the Fall 1 2023 session. Prior to this the process was largely manual and at the discretion of individual instructors. With this query, academic administrators will be able to verify any grades that have been entered incorrectly by the instructor and ensure they are immediately changed to reflect the correct grade. Once this new process is implemented LAPU academic leaders hope to refine the process further in order to automate issuing FN grades to those who qualify, thereby preventing such mistakes in the future. Upon receipt of the report from the Digital Learning Solutions team the Financial Aid team will conduct a thorough evaluation to compare the F and FN grades against the Last Date of Attendance (LDA) to ascertain the correctness of the F or FN grade, taking into consideration the date of the last recorded academic activity. Should any disparities emerge during this evaluation, Financial Aid will initiate a request for Academics to re-examine the student’s grade for accuracy. Person Responsible for Corrective Action Plan: Dr. Wayne R. Herman, Vice President, Chief Academic Officer Anne Rodriguez, Director of Financial Aid Anticipated Date of Completion: October 27, 2023
Name of Responsible Individual: Samuel Matheny, Chief Student Services Officer, Offices of Financial Aid and Registrar Corrective Action: In fiscal year 2023 (FY23), the return of federal funds calculation and process was automated in the Banner student information system; therefore, reducing the po...
Name of Responsible Individual: Samuel Matheny, Chief Student Services Officer, Offices of Financial Aid and Registrar Corrective Action: In fiscal year 2023 (FY23), the return of federal funds calculation and process was automated in the Banner student information system; therefore, reducing the possibility of an incorrect calculation. Furthermore, a financial aid staff member reviewed the return of federal funds calculations twice during the fiscal year to ensure accuracy. However, it was determined that two of the students selected in the FY23 audit sample had incorrect academic dates used in their calculation. As a graduate/professional school, PCOM has several academic calendars rather than one institutional calendar. The need for multiple academic calendars is due to the variations in the start and end times of our students completing offsite clinical rotations. For fiscal year 2024 (FY24), PCOM will be implementing the following additional controls to ensure the correct academic calendar is used in the return of title 4 calculations: 1. Academic calendar dates will be added to the report used to review students who have withdrawn from their coursework. 2. The report will be run after the end of every term (4 times a year) and it will go through an initial review by one staff member and then a final review by another staff member. Anticipated Completion Date: September 1, 2023
Name of Responsible Individual: Andy Mueller, Director of Financial Reporting and Planning Corrective Action: Through 9/13/22, PCOM used a Banner generated report to draw down direct loan funds. PCOM found there was an error with the Banner report causing excess funds to be drawn on 6/30/22, 8/2/22 ...
Name of Responsible Individual: Andy Mueller, Director of Financial Reporting and Planning Corrective Action: Through 9/13/22, PCOM used a Banner generated report to draw down direct loan funds. PCOM found there was an error with the Banner report causing excess funds to be drawn on 6/30/22, 8/2/22 and 8/31/22. With the assistance of the Student Services department a new process to draw direct loans began in November 2022. The process compares disbursements recorded by the Department of Education's Common Origination and Disbursement (COD) website to that of the disbursements paid in PCOM’s ERP information system. The finance department ensures the amount to be drawn from COD is either less than or matches the available funds on the COD site. Since the implementation of the new process there have been no drawdowns that resulted in an excess cash situation. Anticipated Completion Date: November 30, 2022
Finding 2019 (2023-001)
Significant Deficiency 2023
October 24, 2023 Corrective Action Plan for University of San Diego Audit finding 2023-001 FINDING 2023-001 – Special Tests and Provisions – Borrower Data Transmission and Reconciliation: Significant Deficiency in Internal Control Over Compliance Criteria –34 CFR section 685.300(b)(5): On a monthly ...
October 24, 2023 Corrective Action Plan for University of San Diego Audit finding 2023-001 FINDING 2023-001 – Special Tests and Provisions – Borrower Data Transmission and Reconciliation: Significant Deficiency in Internal Control Over Compliance Criteria –34 CFR section 685.300(b)(5): On a monthly basis, the University of San Diego must reconcile institutional records with Direct Loan funds received from the Secretary and Direct Loan disbursement records submitted to and accepted by the Secretary. Condition/Context – The University of San Diego operates a law school and an undergraduate and graduate school. A sample of 6 direct loan reconciliations were selected from the population of all reconciliations performed by the University, under both schools during the year ended June 30, 2023. We obtained the supporting schedules used to reconcile the disbursed direct loan funds to the federal government’s records. The University did not complete reconciliations of its direct loan program disbursements for the law school between December 2022 and June 2023. Cause – There was turnover in the position responsible for reconciling this data, and the responsibility did not transfer to another individual, and as a result, the reconciliations were not completed. Effect – There is a chance that the University of San Diego’s records may not match the federal government’s records of direct loan disbursement. Recommendation – The auditors recommend the University of San Diego revise the existing policies and procedures to ensure when a change in personnel occurs, responsibilities appropriately transfer to a new individual. Corrective action plan – Management concurs with this finding. This exception was due to the monthly reconciliation not being part of the established policies and procedures for the Law School Financial Aid Office. As a result, during staff turnover the interim staff were unaware of the responsibilities and requirements for the monthly reconciliation. Management updated the direct lending servicing system reconciliation procedures for the Law School to clearly delineate the responsible parties. Management believes these enhancements will be sufficient to prevent future errors. Anticipated completion date: October 2023 Persons responsible: Mike Chavez, Director of JD Admissions, Financial Aid & Diversity Initiatives
Return of Title IV (R2T4) Errors Planned Corrective Action: Our process for identifying unofficial withdrawals begins with a report from our Workday software to identify students who had unearned credits in a semester at the conclusion of that semester, after the grade due date. We then reach out to...
Return of Title IV (R2T4) Errors Planned Corrective Action: Our process for identifying unofficial withdrawals begins with a report from our Workday software to identify students who had unearned credits in a semester at the conclusion of that semester, after the grade due date. We then reach out to the individual professors of the courses and/or the Instructional Design team to determine if each student completed the semester or if (s)he had unearned credits having ceased attending at some point during the semester. If the student ceased attending, we would determine if a Return of Title IV (R2T4) calculation was needed and would complete it if necessary. The report was corrected for AY 2022/2023 to include No Credit (NC), Incomplete (I) and Failed (F) grades to enable PLNU to identify all the students who need to be reviewed going forward. In addition, we have added to our process instructions to run this report after the grades for module 1 are due, and after the grades for module 2 are due, rather than at the end of each semester. This was intended to ensure the review of any unofficial withdrawals in a timelier manner, meeting the 45-day deadline for any possible returns that must be made. The modified report, however, produced a far greater number of students for review, which was too broad of a selection and was unmanageable. We are working to refine the reporting criteria further to accurately identify students who require review and we have assigned additional staff for the review process. Person Responsible for Corrective Action Plan: Daniel Reed, Director of Financial Aid; Joanna Castro, Associate Director of Financial Aid; Jamie Asche, Director of Student Financial Services Business Analysis and Compliance Anticipated Date of Completion: 1/1/2024
Need Analysis Planned Corrective Action: PowerFAIDS, a new financial aid processing software, was adopted by the Anderson University Office of Financial Aid this year. It was discovered that PowerFAIDS does not automatically correct the student’s need-based aid when additional aid is added manually ...
Need Analysis Planned Corrective Action: PowerFAIDS, a new financial aid processing software, was adopted by the Anderson University Office of Financial Aid this year. It was discovered that PowerFAIDS does not automatically correct the student’s need-based aid when additional aid is added manually after a student has been packaged. The assumption of the Financial Aid Office was that this was automatically adjusting as it had done in the previous system used. The Senior Associate Director reached out to PowerFAIDS to get an understanding of when manual calculations need to be done to a student’s need-based aid. In light of this new information, the Financial Aid Office will adjust their practice going forward. When additional aid is awarded going forward, need based aid will be manually adjusted so that students are not over awarded in need-based aid. Person Responsible for Corrective Action Plan: David J. Sarah, Director Anticipated Date of Completion: Students who were over awarded in Federal Direct Subsidized Loans were corrected on COD effective 08/17/2023.
View Audit 3116 Questioned Costs: $1
Incorrect Pell Calculations Planned Corrective Action: Anderson University will update course withdrawal forms to include documentation from professors of last date of attendance and affirmation of whether or not the student began the course they are dropping. The Office of Financial Aid and Scholar...
Incorrect Pell Calculations Planned Corrective Action: Anderson University will update course withdrawal forms to include documentation from professors of last date of attendance and affirmation of whether or not the student began the course they are dropping. The Office of Financial Aid and Scholarships will receive all completed withdrawal forms to review for changes to academic level and any necessary return of federal aid. Person Responsible for Corrective Action Plan: David J. Sarah, Director Anticipated Date of Completion: N/A
View Audit 3116 Questioned Costs: $1
Untimely and Inaccurate Return of Title IV Funds Planned Corrective Action: FA Solutions (FAS), a third-party vendor, was contracted to assist with compliance and other processing responsibilities that included the processing of all R2T4s for Anderson University. While the staff of the Office of Fin...
Untimely and Inaccurate Return of Title IV Funds Planned Corrective Action: FA Solutions (FAS), a third-party vendor, was contracted to assist with compliance and other processing responsibilities that included the processing of all R2T4s for Anderson University. While the staff of the Office of Financial Aid and Scholarships supplied documentation to FAS in a timely manner, FAS processed R2T4 late and, in some cases, inaccurately. When this was discovered by the Office of Financial Aid and Scholarships, all R2T4 and processing responsibilities were brought back under the in-office staff at AU in order to process Return of Title IV funds accurately and in compliance. Anderson University has enrolled our Senior Counselor in a 6-week R2T4 course with the National Association of Student Financial Aid Administrators (NASFAA) where she will pursue credentialing in Return of Title IV Funds with NASFAA as well as R2T4 Specialist designation. Additionally, policies for students who stop attending, and for whom the last day of attendance can not be determined, will be reviewed and revised for clarity and better communication with the Office of Financial Aid and Scholarships. Person Responsible for Corrective Action Plan: David J. Sarah, Director Anticipated Date of Completion: The return of all processing of financial aid was brought back to AU effective 06/20/2023. The R2T4 course taken by our Senior Counselor will be completed 11/06/2023. Final R2T4 adjustments completed 10/20/2023.
View Audit 3116 Questioned Costs: $1
U.S. Department of Education Concordia University, Nebraska respectfully submits the following corrective action plan for the year ended June 30, 2023. Audit period: July 01, 2022 - June 30, 2023 The findings from the schedule of findings and questioned costs are discussed below. The findings are nu...
U.S. Department of Education Concordia University, Nebraska respectfully submits the following corrective action plan for the year ended June 30, 2023. Audit period: July 01, 2022 - June 30, 2023 The findings from the schedule of findings and questioned costs are discussed below. The findings are numbered consistently with the numbers assigned in the schedule. FINDINGS—FINANCIAL STATEMENT AUDIT There were no financial statement findings in the current year. FINDINGS—FEDERAL AWARD PROGRAMS AUDITS U.S. Department of Education 2023-001 Student Financial Assistance Cluster – Assistance Listing No. Various Recommendation: We recommend the University evaluate its procedures and a policy around how level of education is determined and verified when packaging and awarding students. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: Name(s) of the contact person(s) responsible for corrective action: David L Kumm, Executive VP CFO/COO Planned completion date for corrective action plan: 7/1/2022
View Audit 3010 Questioned Costs: $1
To correct this error and ensure all disbursement notifications are sent, the following corrective actions have been implemented. 1. Modified the FA_RZLNDSB_Loan_Process_to_BDM script (weekly job that emails students with loan disbursements within the last 7 days) by removing the logic that used aid...
To correct this error and ensure all disbursement notifications are sent, the following corrective actions have been implemented. 1. Modified the FA_RZLNDSB_Loan_Process_to_BDM script (weekly job that emails students with loan disbursements within the last 7 days) by removing the logic that used aid year to identify which year to use when pulling disbursement records and instead allows all disbursed loans that occurred within the last 7 days, regardless of aid year, to be pulled for notification. 2 Created a new FA_RZLNDSB_Loan_Process_to_BDM_Weekly Error script, that identifies students that do not have an email entry on RUAMAIL form (GURMAIL table) for disbursed loans. This script then generates the email and PDF to be sent to the student.
Finding No. 2023-001 Excess of Cash Condition Found In three (3) of thirty-six (36) G-5 Direct Loan drawdowns from the San Juan Campus, refunds were not properly returned on G-5 during the required period of ten (10) days (3 business days plus an additional 7 calendar days). Corrective Action Pla...
Finding No. 2023-001 Excess of Cash Condition Found In three (3) of thirty-six (36) G-5 Direct Loan drawdowns from the San Juan Campus, refunds were not properly returned on G-5 during the required period of ten (10) days (3 business days plus an additional 7 calendar days). Corrective Action Plan The Institution will retrain all personnel of the financial areas teams that interact in the implementation of this procedure. The T-IV Compliance Coordinator will oversee the training to ensure all procedures and guidelines are fully understood. The procedures in question will involve a written internal document of the process. We will be assigning the specific responsibilities of the process by function and the interactions with other functions. Name(s) of the Contact Person(s) Responsible for Corrective Action Héctor Peña, Director of Finance (San Juan) Luis Barreto, Director of Finance (Miami) Carmen Rivera, Compliance Officer Anticipated Completion Date Will be completed on or before November 15, 2023.
2023-002: Late Return of Title IV Credit Balance - Student Financial Aid Cluster Assistance Listing #s 84.007, 84.033, 84.038, 84.063, 84.268, 84.379, 93.264- Grant Period - Year Ended June 30, 2023 Condition Found: During our Credit Balance testing, we noted that the University did not return the c...
2023-002: Late Return of Title IV Credit Balance - Student Financial Aid Cluster Assistance Listing #s 84.007, 84.033, 84.038, 84.063, 84.268, 84.379, 93.264- Grant Period - Year Ended June 30, 2023 Condition Found: During our Credit Balance testing, we noted that the University did not return the credit balances for two out of forty students we tested within the required time frame. We consider the untimely return of credit balance to the students accounts to be a significant deficiency to the Special Tests and Provisions Compliance Requirement. Corrective Action Plan - The refund date is calculated manually. There was a miscommunication in the department and refunds were processed at 16 days instead of the required 14. Staff have been retrained and will start the refund process sooner. Responsible Person for Corrective Action Plan - Karrie Mallo, Director of Student Accounts Implementation Date of Corrective Action Plan - Action has already been completed. Staff have been retrained. The Director of Student Accounts will review all calculated refund dates.
« 1 143 144 146 147 187 »