The Registrar's Office has performed a further review of its policies and procedures to continue to ensure
timely, accurate, and complete submission of enrollment records.
The Registrar’s Office has updated its procedures to include response schedules with internal control
mechanisms for monitoring ...
The Registrar's Office has performed a further review of its policies and procedures to continue to ensure
timely, accurate, and complete submission of enrollment records.
The Registrar’s Office has updated its procedures to include response schedules with internal control
mechanisms for monitoring compliance with the seven-day response requirement to the Provost’s Office
and processing requests for additional assistance as necessary. The updated response schedule includes a
goal to respond to error reports within four days of receipt, with final submission no later than six days
following notice of the error report, unless the Provost has been notified that enrollment updates have been
suspended by National Student Clearinghouse while files are being processed, in which case the Registrar’s
Office will monitor and document the processing status until the suspension has been raised. Any response
which will exceed six days requires written notice to the Provost’s Office with a plan to complete the
required enrollment updates by 5:00pm ET on the seventh day, and any request for additional assistance or
resources necessary to do so.
Members of the Registrar’s Office also participated in additional training through National Student
Clearinghouse with respect to enrollment reporting and error report codes related to enrollment effective
dates. Training related to enrollment reporting will be scheduled at least annually through the Registrar’s
Office.
Finding 2022-005 of the Final Audit Determination (FAD) found that student enrollment status effective
dates required further updates following the initial data corrections which were completed in September
2023. In addition to review of its policies and procedures and training, the Registrar’s Office engaged with
its third-party servicer for enrollment reporting to review the data reporting systems and integration, as well
as the data and information reported by the servicer to the National Student Loan Data System (NSLDS),
during its response to Finding 2022-005. In response to the required action for this finding, the University
requested an extension and the extension was granted to complete the required action with the U.S.
Department of Education Office of Federal Student Aid (FSA). FSA requested regular status reporting and
the University complied with the reporting requirement. The status reporting included updates as to the
progress of the review and the University’s methods for reviewing and updating the enrollment reports so
that FSA could ensure timely and accurate progress was being achieved throughout the University’s
completion of the required action. The University completed the required corrections within the extension
timeline of September 30, 2024.