EXECUTIVE OFFICE OF LABOR AND WORKFORCE DEVELOPMENT
Unemployment Insurance, COVID-19 – Unemployment Insurance - Assistance Listing No. 17.225
Recommendation: We recommend the Department review and enhance procedures and controls to ensure that RESEA program requirements are met. We further recommend...
EXECUTIVE OFFICE OF LABOR AND WORKFORCE DEVELOPMENT
Unemployment Insurance, COVID-19 – Unemployment Insurance - Assistance Listing No. 17.225
Recommendation: We recommend the Department review and enhance procedures and controls to ensure that RESEA program requirements are met. We further recommend the Department develop a formal process to review quarterly performance reports for accuracy prior to submission.
Action taken in response to finding: MDUA’s legacy system had a known issue with maintaining documents. In some instances, the legacy system did not keep a copy of correspondence. In May 2025, MDUA implemented a new, modernized UI administrative system known as EMT. During the integration process, memorializing documents the system generated was a priority. Now with a fully implemented system, all documents will be saved.
In addition, the RESEA program has a required reporting standard administered through the federal SUN system. Although MDUA has an established process for completing this work, MDUA does not have an audit trail to show it was completed. Moving forward, MDUA will enhance this procedure to ensure MDUA has documentation to maintain compliance.
Name(s) of the contact person(s) responsible for corrective action: John Saulnier, Director of Benefit Performance
Planned completion date for corrective action plan: 9/30/2025