Program: Section 8 Housing Choice Vouchers
Finding: 2023-009
Contact Person:
Jennifer Saatjian
Accounting Services Officer
Health & Human Services Department
Phone: (562) 570-4022
Email: Jennifer.Saatjian@longbeach.gov
Planned Actions:
To address delays in reexamination processes, in fiscal yea...
Program: Section 8 Housing Choice Vouchers
Finding: 2023-009
Contact Person:
Jennifer Saatjian
Accounting Services Officer
Health & Human Services Department
Phone: (562) 570-4022
Email: Jennifer.Saatjian@longbeach.gov
Planned Actions:
To address delays in reexamination processes, in fiscal year 2024, HACLB has contracted with an agency to assist in processing overdue reexaminations, and HACLB has submitted recruiting requisitions to its Human Resources department to hire additional housing specialists to improve upon its management of the high volume of HCV program participants, documentation and processes, and to meet various requirement deadlines.
Regarding the testing of HUD-50058 forms, the HUD-50058 form is generated after information is inputted into HUD’s system. Error warnings are produced from the system if information is missing. Accuracy is based on the information inputted. HACLB will provide additional training to staff inputting the information, and reviews will continue to be done by the supervisor. To further improve upon the process, HACLB implemented new housing software in August 2024, which enhances reporting and tracking of payments, of HUD-50058 forms and of contract amendments. Housing Assistance Coordinators will use these reports to identify and address discrepancies.
Regarding the City’s control with the HAP register’s required signatures, HACLB’s internal procedures do not require all six Housing Coordinators to approve the check run/HAP register, as KPMG assumed. There are only three assigned Housing Assistance Coordinators that have designated staff who are allowed to make adjustments and review the check-run adjustment register to confirm the work of their respective teams. If one of the approvers is absent, another approver may review and approve the adjustments that can be completed via email. No further change or action is necessary for this process. Furthermore, supervisors will continue to review completed files and train staff on errors identified in the review process.
Expected Completion Date: 9/30/2024