FINDING 2024-002 – Special Tests and Provisions – Enrollment Reporting: Material Weakness in Internal Control
National University acknowledges the findings and the importance of accuracy and timeliness when completing enrollment reporting to NSLDS. The University has made significant efforts to impr...
FINDING 2024-002 – Special Tests and Provisions – Enrollment Reporting: Material Weakness in Internal Control
National University acknowledges the findings and the importance of accuracy and timeliness when completing enrollment reporting to NSLDS. The University has made significant efforts to improve all areas of the enrollment reporting process, and the results of this audit do not reflect those efforts and improvements due to the timing of the FY 23 audit completion in February 2024 and CAP completion in June 2024. The institution has identified two items that have resulted in challenges to accurate and timely enrollment reporting during the audit year.
Intent to return:
The University has identified a need to improve the understanding and implementation of its intent to return (ITR) process. As a result, the University will conduct a holistic review, including assessment and clarification of the current policy, identification and implementation of technological controls, comprehensive training for ITR, and the development and implementation of a monthly ITR review.
National Student Clearing House (NSC) reporting:
On October 18, 2024, the institution was notified by NSC that its access to process enrollment reporting on behalf of NU was revoked during July 2024, resulting in a reporting gap. The institution is investigating the root cause of this and submitted a ticket to the FPS/SAIG help desk, but no root cause was able to be identified. The issue was immediately resolved upon notification; however, the reporting gap had a significant impact on the FY 24 enrollment reporting sample.
In addition to the above, the institution will continue or take the following steps:
• Continued monthly testing of enrollment reporting accuracy to NSLDS conducted by the quality assurance team.
• Identification and timely delivery of training for areas of opportunity identified in the monthly reviews to the registrar and data operations teams.
• Revise the internal documentation process between quality assurance, data operations, and the registrar teams to ensure clarity of policy and regulatory guidance in areas of identified risk/confusion during enrollment reporting processing.
Contact Person Responsible for Corrective Action:
• Rob Conlon, AVP Financial Aid Compliance
• Sarah Massey, AVP of Operations Student Support and Registrar Operations
• Gabrielle Witruke, Associate Director Data Analytics • Melissa Diaz, AVP Operations Advising
Anticipated Completion Date: March 2025