Department: Health and Human Services
Title: Internal control over SNAP EBT card security needs improvement
Questioned Costs: None
Status: Management’s opinion is that corrective action is not required
Corrective Action: Although the Department agrees that errors were identified, these data entry er...
Department: Health and Human Services
Title: Internal control over SNAP EBT card security needs improvement
Questioned Costs: None
Status: Management’s opinion is that corrective action is not required
Corrective Action: Although the Department agrees that errors were identified, these data entry errors were clerical in nature, and do not impact the security of our returned EBT cards. The Standard Operating Procedure for processing returned EBT cards does segregate duties sufficiently. First, all returned cards are received by District Operations in the Lewiston Regional Office, and they are distributed to a separate resource for processing. Second, a clerical resource in the Lewiston office reviews the case to determine the appropriate course of action, and then subsequently takes and logs that action (in spreadsheets and in ACES). Third, the EBT manager performs quality checks on the logs to ensure the proper handling of the cards/cases.
Completion Date: N/A
Agency Contact: Ian Yaffe, Director, Office for Family Independence, DHHS, 207- 592-1481