For the Year Ended June 30, 2024
Corrective Action Plan
Proposed completion date:
Finding 2024-006 Inadequate Request for Information
Name of contact person:
Corrective Action:
Proposed completion date:
Finding 2024-007 Inaccurate Information Entry
Name of contact person:
Refresher training will be ...
For the Year Ended June 30, 2024
Corrective Action Plan
Proposed completion date:
Finding 2024-006 Inadequate Request for Information
Name of contact person:
Corrective Action:
Proposed completion date:
Finding 2024-007 Inaccurate Information Entry
Name of contact person:
Refresher training will be held by December 31, 2024 on effective documentation and record
keeping. “Vehicle Status Documentation” template will be created and implemented by
December 31, 2024. Error Trends Data log was implemented October 1, 2024. Adult
Medicaid Lead Workers will monitor this by conducting a random selection of second party
reviews each month.
Adult Income Maintenance Supervisor II (pending vacancy), Delta Elliott, Income
Maintenance Lead Worker III, and Michelle Ogle, Income Maintenance Lead Worker III
Error discovered where vehicle status was not clearly documented in the case record caused
by ineffective record keeping and incomplete documentation. Refresher training will be held
by 12/31/2024 to review appropriate documentation and record keeping in NC FAST and
will be conducted by Adult Medicaid leadership. Adult Medicaid Supervisor will create a
“Vehicle Status Documentation” template that will be utilized by all Adult Medicaid
caseworkers at every application and recertification. Completion and uploading of this
template will be required in NC FAST. Adult Medicaid Lead Caseworkers will monitor the
use of the template during monthly second party reviews of each caseworker. Adult
Medicaid Supervisor created and utilized an Error Trends Data log effective 10/1/2024. The
Error Trends Data log captures monthly errors to identify trends among staff. This log also
provides Adult Medicaid leadership with data regarding errors that are repetitive to help
leadership conduct monthly or quarterly refresher training as well as individualized training
for staff who continue to have repetitive errors. Staff who fail to utilize the “Vehicle Status
Documentation” template and continue to have repetitive errors will be placed on a
corrective action plan.
Policy refresher training will be held before 12/31/2024 that will cover the IV-D Referral
process with specific advisory that the policy is currently suspended until further notice per
DHB (Admin Letter 13-23). The Recertification Documentation template was updated on
11/20/2024 and went into effect immediately to be used by all Family and Children’s
Medicaid caseworkers. The Error Trends Data log was implemented on October 1, 2024.
Family and Children’s Medicaid leadership will monitor this by conducting a random
selection of second party reviews each month.
Section III - Federal Award Findings and Questioned Costs (continued)
Kim Grissom, Income Maintenance Supervisor II; Taylor White, Income Maintenance
Supervisor II; Lisa Kornegay, Income Maintenance Lead Worker III; and Sherry Stainback,
Income Maintenance Lead Worker III
176Corrective Action Plan
For the Year Ended June 30, 2024
Proposed completion date:
Corrective actions for Finding 2024-005, 2024-006, and 2024-007 also apply to State Award findings.
Errors discovered were income and household composition was calculated incorrectly due to
inaccurate information being entered into NCFAST. Family and Children’s Medicaid
leadership updated the Recertification Documentation Template on 11/20/2024 to ensure that
accurate income, specifically UIB, and household composition is captured and documented
appropriately. All Family and Children’s Medicaid caseworkers have been advised to utilize
the updated Recertification Documentation Template effective immediately. The Family and
Children Medicaid Supervisors created and utilizes an Error Trends Data log effective
10/1/2024. The Error Trends Data log captures monthly errors to identify trends among staff.
This log also provides Family and Children Medicaid leadership with data regarding errors
that are repetitive to help leadership conduct monthly or quarterly refresher training as well
as individualized trainings for staff who continue to have repetitive errors. Staff who fail to
utilize the updated Recertification Documentation template and continue to have repetitive
errors will be placed on a corrective action plan.
Refresher policy training will be held to ensure caseworkers understand policy surrounding
income, specifically UIB, and household composition before 12/31/2024. The
Recertification Documentation template was updated on 11/20/2024 and went into effect
immediately to be used by all Family and Children’s Medicaid caseworkers. The Error
Trends Data log was implemented on October 1, 2024. Family and Children’s Medicaid
leadership will monitor this by conducting a random selection of second party reviews each
month.
Section IV - State Award Findings and Questioned Costs
Section III - Federal Award Findings and Questioned Costs (continued)
177