State Agency: Higher Education Services Corporation
Single Audit Contact: Dora Diaz-Crowe
Title: Director, Audit Division
Telephone: (518) 474-8893
E-mail Address: dora.diaz-crowe@hesc.ny.gov
Federal Program(s) (ALN # [s]): Federal Family Education Loans (Guaranty Agencies) (84.032)
Audit Report Ref...
State Agency: Higher Education Services Corporation
Single Audit Contact: Dora Diaz-Crowe
Title: Director, Audit Division
Telephone: (518) 474-8893
E-mail Address: dora.diaz-crowe@hesc.ny.gov
Federal Program(s) (ALN # [s]): Federal Family Education Loans (Guaranty Agencies) (84.032)
Audit Report Reference: 2023-008
Corrective Action Planned:
To ensure the timeliness of Teacher’s Loan Forgiveness (TLF) application review, eligibility determination, and the denial or payment of the claims, Higher Education Services Corporation (HESC) staff implemented a control in 2022 to monitor and track the claims through a TLF tracking spreadsheet. Applications were supposed to be logged into the spreadsheet when received by HESC; they were then reviewed, followed by a determination of eligibility or denial of a payment, and the date claim processed was entered into the spreadsheet.
A Claims Unit supervisor was assigned the responsibility of monitoring the process, reviewing the spreadsheet, and following up on any outstanding TLF applications that did not capture payment or denial dates and were approaching the 45-day deadline. Unfortunately, due to loss of the supervisor position the review was not performed regularly.
Moreover, due to staff turnover in 2022-23 driven by HESC’s exit from FFELP, the TLF payment monitoring procedures were not followed consistently in all cases.i While we recognize that this is a repeat finding, we note there was significant improvement, decreasing the number of late payments in the sample from 23% last year to 5% this year.
We would also note that as of May of 2023, HESC transferred the majority of its FFELP loan portfolio to a successor Guaranty Agency, the Trellis Company. With this transfer, HESC no longer holds loans that would qualify for the TLF program and as of April 2023, no longer performs work on the TLF program. As such, the recommendation will not be implemented as indicated in the audit report.
i On December 1, 2021, HESC provided notification to the Education Department (ED) of its intent to exit the Federal Family Education Loan Program (FFELP).