Finding Text
Criteria: 75 applications at 3 locations were tested. 3 errors were found. The table summarizes the findings. Issue: Incorrect calculations of income, fees charged would not change, 2 errors. Incorrect calculations of income, fees charged would change, 1 error. Condition: GMC has the responsibility of ensuring proper billing of patients for services that are supplemented by the federal government. Effect: The findings had various effects depending on the issue noted above. In most instances where fees would change, more income would be due to GMC from patients. Cause: Application calculations were not checked by another employee. Procedures and standards were inconsistently followed. Recommendation: The review process of the sliding fee scale application should include a recalculation by the site leader. Front desk employees should receive continuing education classes on the proper way to calculate the sliding fee scale. Management response: Management concurs with the finding and has proposed corrective action.