Finding Text
2023-001 Condition: We found Eligibility Certification and Recertification for the SSVF program was
not completed as required. There were 6 cases out of 40 that the certification forms did not have a
supervisor sign off.
o Criteria: SSVF Program Guide, Section V, Subsection G. Case File Documentation
Requirements, page 41, states: “The Staff Certification of Eligibility for SSVF Assistance
Form should be maintained in each participant’s file and is subject to review by VA. This
form should be completed for each household deemed eligible for SSVF assistance. The
form should be completed and signed by both the person determining eligibility and his or
her supervisor for all households. While this form should be completed at intake, a Staff
Recertification of Continued Assistance Form should be completed at the time of
recertification.
o Cause: It was determined that when the grantee transitioned to electronic file case
management, signature sections for the supervisor and case managers were not developed
as part of the system.
o Effect: Failure to ensure timely review and approval of program eligibility may result in the
grantee providing services to a Veteran that may not be eligible.
o Recommendation: The electronic file case management should require a sign off for both
the staff and the supervisor.