Finding Text
Criteria: Under the grant agreements, Community Crisis Center, Inc. is required to have in place, policies and procedures to ensure the confidentiality of client information. Condition: Out of the 40 clients tested for eligibility, 3 of the files tested did not contain the signed confidentiality forms in the files. Cause: Community Crisis Center, Inc. converted its files from paper to electronic and the confidentiality forms were erroneously excluded from the transfer for these three files. Effect: There is potential that Community Crisis Center, Inc. was not following appropriate confidentiality procedures. Auditor?s Recommendation: We recommend Community Crisis Center, Inc. review its files to ensure that all client files contain the required confidentiality forms. Management response: The Center?s midnight Case Manager staff will work through all the intake paperwork for the day to ensure all forms are present, including the confidentiality form for clients.