Finding Text
Lack of Documentation of Exit Counseling DEPARTMENT OF EDUCATION
ALN #: 84.268
Federal Award Identification #: 2022-2023 Financial Aid Year
Condition: The University did not retain evidence or providing exit counseling to all students who left or did not send exit counseling instructions timely.
Criteria: 34 CFR 685.304(b)
Questioned Costs: $-0-
Context: Out of 51 students tested for exit counseling, 2 students did not have any documentation of exit counseling being sent. These students were sent exit counseling notifications during the audit process.
Cause: With transitions in financial aid counselors, documentation of notifying students was not available.
Effect: Documentation of exit counseling was not available. Exit counseling packets assist in reducing the default rate. The official cohort default rate for the University was 5.5% in 2019, 20.5% in 2018, and 21.8% in 2017.
Identification as repeat finding, if applicable: Not applicable.
Recommendation: We recommend the University implement a process where all students leaving the University are notified of exit counseling requirements and documentation is retained.
Views of Responsible Officials and Planned Corrective Action: Management agrees with the finding. See corrective action plan.