Finding 2024-001 – Housing Choice Voucher Program Tenant Files – Eligibility – Internal Control over Tenant Files – Noncompliance and Material Weakness - Housing Choice Voucher Program – ALN 14.871
Corrective Action Plan: Timeliness of Annual Recertifications
RHA has implemented all strategies identified in the Corrective Action Plan in response to the previous audit’s finding regarding later annual recertifications, including, but not limited to:
• Competitive compensation to attract and retain qualified employees.
• Housing Choice Voucher Certification and other training to enhance RHA’s ability to comply with HUD regulations.
• Reorganization of the department to implement case management to replace conveyor-belt style approach to annual recertifications to inject greater accountability for outcomes.
• Improved supervisor to employee ratios to ensure that managers have reasonable supervisory loads (maximum of 1 TO 6).
• Implementation of YARDI software to increase efficiency of our annual recertification processes.
In addition to these corrective action strategies, RHA has also implemented state of the art information tools to track recertifications, measure timeliness and completion performance, and motivate staff and teams to perform at the highest level.
The results of these efforts are in line with the expectation that was included in the previous corrective action plan:
Anticipated Completion Date: These are mainly system changes that will be fully implemented in 2024, for example, new software, with significant improvements that will be evidenced by December 31, 2024. The results so far in December 2024 have exceeded expectations. For example,
• As of December 1, 2024, 87% of recertifications with an effective date of January 1, 2025, had been completed.
• As of December 16, 2024, 94% had been completed.
• As of December 16, 2024, 73% of recertifications with a due date of January 1, 2025, and an effective date of February 1, 2025, have been completed. Our goal is to complete 90 to 95% by the due date, allowing for cases where participants are late in submitting their information.
Having completed all corrective action strategies and plans, RHA expects results that will be in full compliance with completing annual recertification by their due date by July 31, 2025.
Person Responsible: Priscilla Batts, HCV Director, is principally responsible and accountable for the outcome above.