Inaccurate and Untimely Return of Title IV Funds (R2T4)
Planned Corrective Action: The reason that R214 were done late/inaccurately was due to an
employee who was new to the position and instead of seeking assistance in a timely manner, waited
until the prior retired Director of Student accounts was contracted in to assist. This employee was
transferred from enrollment department oversight and then transferred to business office oversight
mid-year. Neither department could provide the necessary management of this position and that is
when they reached out to contract back the former Director of Student Accounts. Our only other
trained R2T4 employee left LPU in Spring 24 and due to staffing challenges with FAFSA Simplification,
we could not get someone new trained in time.
We have been working with a consulting firm, JM Solutions, and with consultants' input, we are
restructuring the financial aid and Student Accounts department to fall under one direct oversight.
LPU created an Associate Vice President of Enrollment Services who oversees FinancialAid, Student
Accounts and Registrar. Underthe Associate VP, there is a new Director of Student FinancialServices
(this combined role is the Director of Financial aid and Student Accounts).
Going forward R2T4 will be done on the COD system per consultants' recommendation. Currently
the Director of Student Financial Services is being trained on R2T4, and they are seeking to hire a fulltime
position of a Financial Aid processor who will be trained on R2T4 as well. For now, the Associate
VP and Director of Student Financial Services will be working together to ensure R2T4 are completed
according to regulations, with additional oversight by consultants throughout the academic year.
Person Responsible for Corrective Action Plan: Amber Burnett, Associate Vice President of
Enrollment Services and Angel Cavazos, Director of Student Financial Services
Anticipated Date of Completion: At this time oversight and changes are in place for the R2T4 process