Action taken in response to finding: Management made every effort to submit the report by the due date of September 30th, completing all necessary information in the reporting portal prior to the deadline. On October 2nd, management contacted the Provider Relief Hotline to confirm the submission was successful as the portal was unavailable due to maintenance. The representative was able to confirm TVFI’s login activity from September 30th. When attempting to download the report for the auditors on November 11th, management discovered it was locked and still marked as “in process,” indicating it had not been fully submitted. Management promptly created a case with the Provider Relief Hotline. The Provider Relief Organization has acknowledged the case advising management to hold the records for three years and be prepared to complete a late filing when further information is received from the Provider Relief Organization.
Name(s) of the contact person(s) responsible for corrective action: Catherine Bogats
Planned completion date for corrective action plan: Management is waiting to receive further information on instructions for a late filing and will complete the late filing promptly upon receipt.
If the US Department of Health and Human Services has questions regarding this plan, please call Catherine Bogats at 412-741-2440.