Finding 499568 (2023-001)

Significant Deficiency Repeat Finding
Requirement
E
Questioned Costs
-
Year
2023
Accepted
2024-09-30

AI Summary

  • Core Issue: The Authority failed to maintain adequate documentation for tenant eligibility, impacting compliance with federal requirements.
  • Impacted Requirements: Eligibility verification processes were not followed, leading to issues in income verification and timely recertifications.
  • Recommended Follow-up: Implement stronger controls to ensure all necessary documentation is included in tenant files during recertification.

Finding Text

Federal Agency: U.S. Department of Housing and Urban Development Federal Program Name: Housing Voucher Cluster Assistance Listing Number: 14.871/14.879 Federal Award Identification Number and Year: MO002VO - 2023 Award Period: January 1, 2023 – December 31, 2023 Compliance Requirement: Eligibility Type of Finding: • Significant Deficiency in Internal Control over Compliance Type of Finding:Other Matters Criteria or specific requirement: As a condition of admission or continued occupancy, require the tenant and other family members to provide necessary information, documentation, and releases for the Authority to verify income eligibility (24 CFR sections 5.230, 5.609, and 982.516). For both family income examinations and reexaminations, obtain and document in the family file third party verification of (1) reported family annual income; (2) the value of assets; (3) expenses related to deductions from annual income; and (4) other factors that affect the determination of adjusted income or income-based rent (24 CFR section 982.516). The Authority must determine income eligibility and calculate the tenant’s rent payment using the documentation from third party verification in accordance with 24 CFR Part 5 Subpart F (24 CFR section 5.601 et seq.) (24 CFR sections 982.201, 982.515, and 982.516). Condition: The Authority was unable to provide adequate supporting documentation and evidence of internal control over compliance for eligibility requirements. Questioned costs: Unable to determine. Context: Exceptions noted in 3 out of 60 files tested for eligibility requirements. The Authority was unable to provide documentation for releases of information for 1 file. The Authority was unable to provide supporting documentation that 2 tenants were recertified timely. Cause: The Authority did not maintain supporting documentation within the tenant file and did not complete all recertifications in accordance with eligibility requirements. Effect: The Authority is not in compliance with eligibility requirements. Repeat Finding: Yes, finding 2022-001. Recommendation: We recommend that the Authority implements controls to ensure the tenant files include all required documentation at the time of recertification. Views of responsible officials: There is no disagreement with the audit finding.

Corrective Action Plan

Response to Finding 2023-001 The Authority generally concurs with the auditor’s findings and recommendations. To address these issues, the Authority has implemented the following corrective actions: 1. Mandatory Refresher Training: • Effective May 2024, the Authority has rolled out mandatory refresher training for all relevant staff on eligibility documentation and recertification processes. This training ensures that all staff are fully aware of the correct procedures and policies, and that they understand the importance of maintaining complete and accurate tenant files and performing recertifications in a timely manner. 2. Implementation of a New Tracking System: • A new tracking system has been implemented to ensure that all documentation is completed timely and verified by a supervisor. This system allows for real-time monitoring of the documentation process, ensuring that all required documents are included in the tenant files. 3. Utilization of Checklists: • The Authority has introduced a mandatory checklist that staff are required to use every time a file is accessed or updated. This checklist serves as a tool to ensure that all necessary steps are taken, and all required documentation is included in the tenant file. 4. Enhanced Monitoring by HCV Director and Supervisors: • The HCV Director and Supervisors will closely monitor the recertification process to ensure that all recertifications are completed in a timely manner and in accordance with policy. This includes ensuring that all participants receive and return their recertification paperwork as required. 5. Increased Frequency of Quality Control Reviews: • The Authority will continue to conduct quality control file reviews and will increase the frequency of these reviews to identify errors sooner. This proactive approach will help address the root causes of errors quickly and prevent systemic issues from developing. 6. Ongoing Quality Reviews: • Continuous quality reviews will be conducted for all files to ensure that all required documents are present and that all recertifications are performed on time. This ongoing process is designed to maintain high standards of accuracy and compliance in tenant file management. Name of the contact person responsible for corrective action: Deputy Executive Director LaMonyka French Completion Date: December 2024

Categories

Eligibility Significant Deficiency Internal Control / Segregation of Duties

Other Findings in this Audit

  • 499569 2023-002
    Significant Deficiency Repeat
  • 499570 2023-003
    Significant Deficiency Repeat
  • 499571 2023-004
    Significant Deficiency Repeat
  • 499572 2023-001
    Significant Deficiency Repeat
  • 499573 2023-002
    Significant Deficiency Repeat
  • 499574 2023-003
    Significant Deficiency Repeat
  • 499575 2023-004
    Significant Deficiency Repeat
  • 499576 2023-001
    Significant Deficiency Repeat
  • 499577 2023-002
    Significant Deficiency Repeat
  • 499578 2023-003
    Significant Deficiency Repeat
  • 499579 2023-004
    Significant Deficiency Repeat
  • 1076010 2023-001
    Significant Deficiency Repeat
  • 1076011 2023-002
    Significant Deficiency Repeat
  • 1076012 2023-003
    Significant Deficiency Repeat
  • 1076013 2023-004
    Significant Deficiency Repeat
  • 1076014 2023-001
    Significant Deficiency Repeat
  • 1076015 2023-002
    Significant Deficiency Repeat
  • 1076016 2023-003
    Significant Deficiency Repeat
  • 1076017 2023-004
    Significant Deficiency Repeat
  • 1076018 2023-001
    Significant Deficiency Repeat
  • 1076019 2023-002
    Significant Deficiency Repeat
  • 1076020 2023-003
    Significant Deficiency Repeat
  • 1076021 2023-004
    Significant Deficiency Repeat

Programs in Audit

ALN Program Name Expenditures
14.850 Public and Indian Housing $8.52M
14.872 Public Housing Capital Fund $5.87M
14.889 Choice Neighborhoods Implementation Grants $4.22M
14.871 Section 8 Housing Choice Vouchers $1.76M
14.879 Mainstream Vouchers $1.17M
14.896 Family Self-Sufficiency Program $299,507
14.870 Resident Opportunity and Supportive Services - Service Coordinators $112,250