Housing Voucher Cluster – FALN No. 14.871 & 14.879 – Annual HQS Inspections
Recommendation: We recommend the Commission review its HQS inspection policies and procedures and discuss these standards with the third-party inspection company that is utilized for these inspections to ensure all inspections are performed timely and that all necessary documentation is maintained for each inspection.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding: HCHC employs a third-party inspection company. Many of the issues caused by the previous inspection company did not surface until early in 2023. HCHC then attempted to work with the inspection company, however, ultimately that company was not able to comply with inspection requirements and HCHC ended the contract as of June 30, 2024. A contract with a new third-party inspection firm became effective on July 1, 2024. To ensure the HQS inspections are done on time, HCHC now also:
• Meets weekly with the third-party contractor.
• Receives and reviews weekly reports of inspection status and results.
• Ensures that the third-party inspector utilizes real-time data tools to communicate with the HCHC Yardi Software. Yardi has a mobile inspection app that the third-party inspector will begin using.
Name(s) of the contact person(s) responsible for corrective action: Crystal Gorham, Director of Rental Assistance
Planned completion date for corrective action plan: The new inspection protocols were put into place as of July 1, 2024.