Views of Responsible Officials: When SAMU commenced operations at the end of June 2022, the
Welcome Respite Project (funded by FEMA) was SAMU's only active project. The HR
platform/timekeeping software, Gusto, was implemented prior to the project start date (i.e. employees
offer letters and onboarding materials were sent via the platform). Incoming staff were provided with an
overview of how to use Gusto during onboarding, one-on-one meetings with supervisors, and staff
meetings. Employee time was remunerated according to the rates authorized. During 2022, staff
entered their hours in Gusto and were not engaged in outside, non-project-related activities. In 2022
we had only one project and therefore, some salaried staff were instructed that the completion of a
timecard was not needed. However, that changed in 2023 as the new Managing Director requested
that all staff, including salaried staff, complete timecards appropriately. Additional project codes were
implemented in January 2023 and October 2023. SAMU provided updated guidance on timekeeping
and use of project codes during the course of several staff meetings and one-on-one meetings. In
2023, SAMU developed a Gusto training and continues to reinforce timekeeping policies and
expectations during meetings. Rate and position changes were and continue to be communicated to
staff via official HR letters and stored in program files.