Finding Text
2022-002 COVID-19 Emergency Rental Assistance Program ALN 21.023 Condition: The Organization's files did not consistently contain all of the required documentation, including documentation determining eligibility. Criteria: Information obtained in client files should contain certain items at a minimum, including the determination of eligibility.Cause: Due to the program being new, the Organization was unclear of what documenation was required to be retained in the files. Effect: The Organization's files did not contain all necessary information required. Recommendation: The Organization should uniformly complete checklists of the items to identify required documents have been included in consumer files. They should also organize their files uniformly among the staff in charge of these files to ensure items are properly included.